Risk Operations Dispute Investigator
hace 1 mes
Ouro is the first alternative to mobile banking in Spain, founded in 2017 that offers innovative, agile, transparent and 100% user-oriented payment services.
Since then, we have not stopped developing products and projects with the mission to offer efficient financial services supported by the most innovative technology.
We are currently looking to fill the position of Risk - Dispute Investigator within the Risk Management team.
At Ouro, the customer is at the center of our decisions and the Risk Management team is focused on controlling fraud while enabling profitable growth.
The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties.
The core responsibilities will be largely focused around researching dispute claims and processing each claim through the full chargeback cycle with Visa and Mastercard.
You will work closely with the Customer Support, Fraud, Compliance, Legal and Product departments to minimize loss to cardholders and the company while maintaining regulatory compliance and good user experience.
As Risk Operations - Dispute Investigator, your responsibilities will be: Process disputes by researching claims, entering data in multiple databases, and filing chargebacks Issue adjustments for refunds and/or charges Analyze transaction and customer data to develop fraud and other risk controls Provide feedback on process and system improvements to increase productivity while maintaining regulatory compliance Investigate and identify trends and provide feedback to leadership Special projects as assigned, to include working with Risk Management and Compliance departments Adhere to strict compliance and regulatory requirements Adhere to a strict attendance and punctuality policy Assist Team Leaders and Managers as necessary Assist with training as needed About you: Be curious and passionate about problem solving Detail oriented, with excellent research, analytical and problem solving skills Excellent organizational and communication skills Flexibility in adapting to new priorities when necessary You are able to work and speak both Spanish and English fluently Able to work in our offices located in Madrid, Spain Requirements: 1-2 years of experience in chargeback management, dispute or fraud investigation, or risk management Ability to manage multiple projects simultaneously Excellent technical proficiency in Microsoft Word, Excel and PowerPoint Knowledge of SQL, Python or R would be a plus What we offer: Immediate incorporation with an indefinite contract Competitive salary Home Office Policy: we have a hybrid home office policy Culture: where the opinion of ALL the team is carefully listened to Company in continuous evolution Flexible remuneration: Decide how you want to distribute your salary with products or services getting even better prices, choose between: transportation, childcare, health insurance, restaurant card... and much more
Flexible schedule: We're more about getting the job done than a rigid and meaningless schedule.
Ouro's Recruiting team is based in Austin, Texas.
As such, please submit your resume in English.
Thank you for your cooperation.
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