V-543 - Communcation Navigation Surveillance Engineer F/M

hace 6 días


Madrid, España Reconocida Empresa A tiempo completo

.Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).ESSP recruits a: COMMUNICATION NAVIGATION SURVEILLANCE ENGINEER - (F/M)If you have good communication skills with a high level of English, proficiency in helpdesk/service desk and have at least 3 years of experience in user interfaces, preferably in the space or aeronautical transport sector, then this position is for youBy joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.Your main responsibilities/activities will be:EGNOS Helpdesk activities:Users registration managementAnswer to the questions / trouble ticketsHelpdesk documentation and procedures maintenanceContribution to User Support processes and policies maintenanceTechnical interface and coordination with Front desk for H24 helpdesk servicesHelpdesk activity monitoring and reportingEGNOS Helpdesk ticketing tool evolution and maintenance:Tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows)Interface with IT department and external providers for administration, evolutions and upgradesEGNOS reporting:Elaboration and publication of monthly performance reportsMaintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baselineContribution to different EGNOS communication plans and publication of customised service performance reporting to usersElaboration of planned SIS outages and planned EGNOS degradations notificationsPROFILE:Strong communication skillsGood autonomy and initiativeAble to synthesizeTeam player spiritExperience in user interfaces and reportingExperience in helpdesk / service desk servicesExperience in ticketing tools managementBasic web layout design and administrationUser and customer orientedJOB REQUIREMENTS:Language: English (C1) - CEFR and Spanish (desirable)Engineering degree or equivalentHuman Resources information:1st interview is held by the direct manager of the position you applied for (technical interview)2nd interview is held by HR departmentElement of package of remuneration:Variable: bonuses based on objectivesTeleworking: up to 3 days/weekHealth insurance, Life InsuranceSaving planTickets RestaurantSustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling29 holidays (for full time year)ESSP is committed to cultural diversity, gender equality and the employment of disabled workers



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