(W-513) Lever: Vice President, Client Service

hace 5 días


Valencia, España Reconocida Empresa A tiempo completo

Vice President, Client ServiceBounteous CanadaThe act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it's to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. We offer our team members advanced growth and professional development opportunities and can't wait for you to experience this yourself as a Vice President, Client Service.Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world's biggest brands.Role and ResponsibilitiesPromote partnership with agency and client; establish trusted relationships with key decision-makers in client organizations.Effectively manage multiple clients and large-scale programs, while ensuring that all clients feel as if they are the priority.Partner with clients to grow their businesses through new ideas, utilizing agency and network resources.Mediate internal and client issues as appropriate.Lead efforts across departments to ensure a seamless presentation to clients.Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges identifying new challenges/strategies to explore, as appropriate.Partner with other disciplines to hone agency workflow as necessary to meet challenges unique to the business.Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients.Resolve client revenue changes or any client relationship disparities toward a financially positive and client-building solution.Act as an internal and external spokesperson for the Client Service team and agency.Independently assess team make-up, identify gaps and optimizations needed to deliver optimal Client Service.Take a proactive approach to self-development, identifying gaps in skillset and opportunities for growth and making requests or suggestions for improvement/enhancement.Account for professional development of a team.Preferred QualificationsBA/BS degree or equivalent consulting agency experience preferred.10+ years of client service, digital sales, or account management experience.Excellent verbal and written communication skills.Ability to manage multiple projects and attention to detail a must.Deliver client-focused solutions based off client goals.Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting.#J-18808-Ljbffr



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