Key User

Logistics at full potential. At GXO, we are constantly looking for talented people at all levels who can provide the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of..What we are lookingCurrently we're looking for a Key User specialist in solving computer and processes problems. You will ensure compliance with the quality of serviceWhat will you do on a day-to-dayYour responsabilies will be:Specialist in solving computer and processes problems. Responsible for the First level activities in the technical assistance service, assistance to the warehouse users for WMS issues ; second and third level scalations (European support) based on problem identification. Definition of scope and requirements for WMS change requests and new functionalities. Responsible for the change requests and of the process follow-up. Testing of the warehouse management for new developments, tickets management for the fixation of errors, assistance in the delivery of new warehouse management versions, support the maintenance team for problems resolutionManagement of the relations with clients caused by software problems (SW), tickets progress update. What you need to succeed at GXO:Higher degree in IT or engineering would be an assetEnglish level : minimum B2 level or equivalent. This position requires a permanent english communication with multidisciplinary teams from other countries in Europe. Ability for teamwork, and resilience to stress. Ability for the analysis of systems and processes, problems resolution and focus on continuous improvement. At least 1 year of experience with warehouse management software's (WMS). Experience with Reflex will be an asset.SQL/Oracle programming. Also, will be great if you are:Strong written and verbal communication skillsHigh level of data analysis and clear customer focusDemonstrated ability to multi-task and work with minimal supervisionProven ability to build positive relationships and foster teamwork within the department and across the organizationAbility to interact with various levels both internally and externallyGood analytical skills and high customer orientationFlexible and open to a constantly changing environment.What do we offer you?Job stability and incorporation into an American multinational ranked number 10 in its sector.Career plan with development and training provided by the company.We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.#J-18808-Ljbffr