Cbs IT

**CBS IT - IT Infrastructure Technical Analyst**

**Description**

Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.

Assists with the delivery of solution designs, adhering to standards and leveraging re-use of components.

Assists technical and infrastructure groups in understanding the solution design and specifications.

Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).

Leverages re-usability of component designs to reduce costs and shorten time to deliver solution.

Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.

Assists in the test strategy and execution of master test plan.

Contributes in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.

Provides level 3 support for critical issues.

Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.

**Qualifications**

**Skills**

Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.

Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

**Education, Licenses, Certifications**

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Intermediate level of relevant work experience required. 3-5 years of experience.
- Have a basic level operational understanding of the technology used across all of the IT service lines, with more in-depth knowledge (intermediate or advanced level) in one or more service lines; Manufacturing IT, Net-working, Communications Services, Compute Facilities, Application Hosting, Hard Copy or Desktop.
- Participate in the day to day operations and support of the supported IT service lines.
- Provide hands on and remote support for the regionally supported services for break/fix, trouble shooting, or equipment installation and decommissioning work.
- Participate as project team members to execute IT service line project deliverables across multiple service lines, utilising the defined Project Management tools and processes.
- Flexibility to travel to provide hands on support for operational or project related activities which can be pre-planned or at short notice.
- Ability to work with competing priorities across multiple service lines to meet service deliverables and service level agreements.
- Ability to work both under concise direct step by instruction and more autonomously to execute deliverables.
- Ensure Cummins standards are maintained through the correct management of the supported environments.
- Interface with customers, manage customer demands and requirements, prioritise work determined by site im-portance and criticality to the business.
- Ensure that all work is carried out through the correct tools and processes; service desk tickets / tasks, pro-ject tasks or Change Management tasks.
- Guide customers to the correct tools and processes for IT requests.

**Job** SYSTEMS/INFORMATION TECHNOLOGY

**Primary Location** Spain-Castille-La Mancha-Guadalajara-Spain, Guadal