Dutch Or Flemish Customer Service Agent

hace 4 semanas


España Recruit4Work Sl A tiempo completo

Griekenland staat bekend als een prachtige vakantiebestemming, maar wist je dat je er ook kunt wonen en een nieuwe baan kunt beginnen? Wij kunnen je hierbij helpen Wij bieden je een baan in een ambitieuze en flexibele organisatie waarin je klanten kunt helpen met hun vragen. Daarnaast ervaar je de levensstijl in Griekenland, kun je de traditionele keuken proberen, genieten van het weer en de hotspots bezoeken. Klinkt dit als een kans voor jou? Bekijk dan deze vacature Voor een van de grootste energieleveranciers in Nederland zijn wij op zoek naar een Klantenservice Medewerker die Vlaams of Nederlands spreekt, samen met Engels. In deze functie help je klanten met vragen of problemen via telefoon, chat of e-mail. Deze vragen gaan onder andere over wijzigingen in klantgegevens, contracten en vragen over facturen. Jouw Rol De klantenservice medewerker zal het volledige klantenserviceproces van A tot Z afhandelen, zowel voor bestaande als potentiële nieuwe klanten: Behandelen van alle binnenkomende vragen en verzoeken via telefoon, e-mail en/of chat met betrekking tot: facturering en het incassoproces betalingen (inclusief opzegprocedures voor klanten, betalingsregelingen, uitgestelde betalingen en wanneer kosten moeten worden geannuleerd) tariefwijzigingen (inclusief het voorstellen van een productwijziging of korting) Behandelen van klachten Klantbehoud uitvoeren Klanttevredenheid verhogen door het opbouwen en onderhouden van goede en langdurige klantrelaties Verhuizingsverzoeken afhandelen Vereisten Nederlands of Vlaams (C2) Engels (C1) MS Office-vaardigheden Ervaring met CRM-systemen en MS Office Sterke communicatieve vaardigheden (zowel mondeling als schriftelijk) Goed logisch en analytisch denkvermogen Verantwoordelijkheid, integriteit, geduld en bereidheid om te leren Management- en organisatiecompetenties zoals proactiviteit en kritisch denken Sociaal-communicatieve vaardigheden: teamwork, klantgerichtheid, communicatie Intellectuele vaardigheden: empathie, stressbestendigheid en positief denken Taakgerichte competenties: kwaliteit van het werk, flexibiliteit, verkoopvaardigheid en productiviteit Voordelen Betaalde training Leuk, mensgericht callcenter Marktconform basissalaris Doorgroeimogelijkheden Relocatiepakket Locatie Remote, verplicht woonachtig te zijn in Griekenland



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