Customer Support Representative

hace 2 semanas


España JUJUR A tiempo completo

Position: Dutch/Flemish Customer Support Representative
Location: Barcelona, Spain
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Handle incoming B2C user requests via telephone/email
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquiries and manage incidents of the client’s product, car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
Achieve an excellent customer satisfaction level

-

REQUIREMENTS:

- Have a proficient or bilingual level of Dutch and advanced level of English
- Possess excellent customer care skills, knowledge and awareness
- Have adequate professional experience
- Are able to implement and manage changes in processes
- Are responsible and possess independent work habit
- Have good communication and team skills, flexibility and stress resistance
- Follow the security rules of the company

OFFER:

- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Schedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00
- Dynamic and creative team with a positive and friendly atmosphere
- Full paid training on the company and the project you'll be working on
- Guidance and tools to reach your full potential
- Relocation support for candidates from abroad



  • España Wibit Consulting & Services A tiempo completo

    In collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to onboard a dedicated Hungarian-speaking Customer Support Representative for their Lisbon offices. Position: Customer Support Representative Location: Lisbon, Portugal Employment Type: Full-time Role Overview As a Customer Support Representative, you’ll be at the...


  • España Wibit Consulting & Services A tiempo completo

    In collaboration, we are excited to partner with a leading Outsourcing/BPO consultancy to onboard a dedicated Hungarian-speaking Customer Support Representative for their Lisbon offices. Position: Customer Support Representative Location: Lisbon, Portugal Employment Type: Full-time Role Overview As a Customer Support Representative, you'll be at the...


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support Representative Location: Remote, Romania Employment type: full-time or part-time Remuneration: Base salary performance bonuses....


  • España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Support Representative for their Barcelona office. Position: Customer Support Representative Location: Barcelona, Spain Employment type: Full-time. Work model: on-site. DUTIES AND RESPONSIBILITIES: Handle incoming customer...


  • España Cross Border Talents A tiempo completo

    Swedish Customer Support Representative Barcelona, SpainCross Border Talents – Barcelona, BarcelonaSwedish Customer Support Representative Barcelona, SpainPosition: Customer Support RepresentativeLocation: Barcelona, Spain (On-site)Employment Type: Full-timeJoin our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be...


  • España AstroPay A tiempo completo

    Primary Responsibilities & Expectations: As a Customer Support Representative at AstroPay, you will be at the forefront of our customer interactions, providing timely first assistance to our users via email and chat. Your role is instrumental in addressing user inquiries, troubleshooting issues, and enhancing our platform's user satisfaction. The ideal...


  • España Cross Border Talents A tiempo completo

    German Customer Support Representative, BarcelonaCross Border Talents – Barcelona, BarcelonaJoin our vibrant team as a Customer Support Representative in beautiful Barcelona!We're looking for enthusiastic individuals who thrive in a dynamic environment and are passionate about providing exceptional customer service.Key Responsibilities:Respond to incoming...


  • España Cross Border Talents A tiempo completo

    Swedish Customer Support Representative Barcelona, Spain Position : Customer Support Representative Location : Barcelona, Spain (On-site) Employment Type : Full-time Join our vibrant and supportive team in Barcelona As a Customer Support Representative , you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a...


  • España Cross Border Talents A tiempo completo

    Dutch-speaking Customer Support Representative, BarcelonaCross Border Talents – Barcelona, BarcelonaJoin Our Team as a Dutch-speaking Customer Support Representative!We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona! If you have a passion for helping customers and thrive in a fast-paced environment, we...


  • España Wibit Consulting & Services A tiempo completo

    In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match Position : Customer...


  • España Wibit Consulting & Services A tiempo completo

    In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office. If you're enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you Position : Customer Support...


  • España Cross Border Talents A tiempo completo

    Swedish Customer Support Representative Barcelona, Spain Position : Customer Support Representative Location : Barcelona, Spain (On-site) Employment Type : Full-time Join our vibrant and supportive team in Barcelona As a Customer Support Representative , you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a...


  • España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration with a leading Outsourcing/BPO company, we are seeking to onboard a Dutch-speaking Customer Support Representative to join their vibrant team in Barcelona. If you’re passionate about helping others and thrive in a fast-paced environment, this opportunity is ideal for you to grow and succeed in a dynamic customer support role. Location:...


  • España Wibit Consulting & Services A tiempo completo

    In collaboration with a leading Outsourcing/BPO company, we are seeking to onboard a Dutch-speaking Customer Support Representative to join their vibrant team in Barcelona . If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is ideal for you to grow and succeed in a dynamic customer support role. Location:...


  • España buscojobs España A tiempo completo

    Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients! In Collaboration, we are...


  • España Wibit Consulting & Services A tiempo completo

    In Collaboration, We Are Hiring: Slovak-Speaking Chat Customer Support Representatives Join us in enhancing customer experiences as we partner with a leading Outsourcing/BPO company dedicated to providing exceptional support for an e-commerce platform. We are on the lookout for motivated Slovak-speaking Chat Customer Support Representatives to join our...


  • España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration with a leading Outsourcing/BPO company, we are seeking to onboard a Dutch-speaking Customer Support Representative to join their vibrant team in Barcelona. If you’re passionate about helping others and thrive in a fast-paced environment, this opportunity is ideal for you to grow and succeed in a dynamic customer support role.Location:...


  • España Cross Border Talents A tiempo completo

    Swedish Customer Support Representative - Barcelona, Spain Position: Customer Support RepresentativeLocation: Barcelona, Spain (On-site)Employment Type: Full-time Join our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a...

  • Customer Support

    hace 3 semanas


    España TRIANGLE A tiempo completo

    Si eres un apasionado del trato con el cliente y los circuitos de negocio de las empresas y quieres realizar tu carrera profesional como Customer Support Representative, envíanos tu currículum a (email protected) Descripción Tienes conocimientos de Administración y te apasiona la informática? Si utilizas las últimas tecnologías en tu día a día y...


  • España Cross Border Talents A tiempo completo

    Join Our Team as a Croatian/Serbian Customer Support Representative Work Remotely from Romania Are you a fluent C2 Croatian or Serbian speaker with solid English skills (B2) ? Were looking for a dedicated Customer Support Representative to join our team in a remote role, with opportunities to work from Romania or even your home country What We Offer: Signing...