Team Lead Of Global It Incident And Problem Operations
hace 2 semanas
Team Lead of Global IT Incident and Problem OperationsWe are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability and operational excellence. The team lead for Global IT Incident and Problem Operations reports to the Head of Department IT Services and Process Operations.
What will make you succeed in this position? Bachelor's degree in information technology, Business Administration, or a related field.Proven experience in a senior IT service management role, preferably within a large and complex IT environment. 5+ years of relevant work experience.Excellent leadership and interpersonal skills in an international environment.Strong analytical and problem-solving skills.Strong communication and stakeholder management skills with experience reporting to senior leadership.Excellent crisis management skills with the ability to remain calm under pressure and lead teams through complex, high-impact situations.Reliability, responsibility, commitment, and strong ownership for the quality of the service.Business fluent in English, additional languages are a plus.Your mission in the role will be: Lead, mentor and develop a high-performing incident and problem management team across different countries.Oversee the continuous operation of global IT incidents, ensuring seamless shift coverage 24/7.Main point of contact for Allianz Technology Management in the event of a major incident.Ensure that the team meets operational standards in resolving incidents and problems.Maintain open communication channels between IT teams, stakeholders, and affected business units, ensuring everyone is updated on the incident and problem status and resolution.Foster collaboration across technical teams to resolve incidents more effectively and identify potential risks.Regularly review incident and problem management process execution, seeking areas for improvement and implementing necessary changes.Equip the team with ongoing training, tools, and knowledge management resources to handle incidents and problems more efficiently and consistently.Ensure accurate and comprehensive documentation of incidents and problems for post-incident reviews and future reference.About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry's largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement: Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.
Join us. Let´s care for tomorrow.
You. IT
#J-18808-Ljbffr
-
Team Lead Of Global It Incident And Problem Operations
hace 2 semanas
Barcelona, España Allianz Popular Sl. A tiempo completo.Team Lead of Global IT Incident and Problem Operations We are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Team Lead of Global IT Incident and Problem Operations
hace 2 semanas
Barcelona, España Allianz Popular SL. A tiempo completoTeam Lead of Global IT Incident and Problem Operations We are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Team Lead Of Global It Incident And Problem Operations
hace 2 semanas
Barcelona, España Allianz Popular Sl. A tiempo completoTeam Lead of Global IT Incident and Problem Operations We are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Team Lead Of Global It Incident And Problem Operations
hace 2 semanas
Barcelona, España Allianz Popular Sl. A tiempo completoTeam Lead of Global IT Incident and Problem Operations We are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations.In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Team Lead of Global IT Incident and Problem Operations
hace 3 semanas
Barcelona, España Allianz Popular SL. A tiempo completoTeam Lead of Global IT Incident and Problem OperationsWe are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Team Lead Of Global It Incident And Problem Operations
hace 2 semanas
Barcelona, España Allianz Popular Sl. A tiempo completoTeam Lead of Global IT Incident and Problem OperationsWe are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Global IT Incident and Problem Operations Team Lead
hace 2 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJob Title: Team Lead of Global IT Incident and Problem OperationsAbout the Role:We are seeking a highly experienced and skilled professional to lead our global IT incident and problem management operations team. As a Team Lead, you will be responsible for managing a 24/7 team that ensures IT stability and operational excellence for global services.Key...
-
Barcelona, España Allianz Popular Sl. A tiempo completo.Team Lead of Global IT Incident and Problem OperationsWe are seeking a dynamic and experienced professional to join our team as Team Lead of Global IT Incident and Problem Operations. In this dynamic leadership role, you will be responsible for managing a global 24/7 incident and problem management operations team for global services, ensuring IT stability...
-
Global IT Incident and Problem Operations Team Lead
hace 2 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJob Summary:We are seeking a highly experienced professional to lead our global IT incident and problem management operations team.About the Role:In this leadership position, you will be responsible for managing a global 24/7 incident and problem management operations team, ensuring IT stability and operational excellence.The team lead for Global IT Incident...
-
It Operations And Service Management Lead
hace 3 semanas
Barcelona, España Zurich Insurance A tiempo completo.Our opportunity We are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team. In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications ensuring that the applications are running efficiently, meeting performance standards and agreed...
-
It Operations And Service Management Lead
hace 3 semanas
Barcelona, España Zurich Insurance A tiempo completo.Our opportunityWe are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team. In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications ensuring that the applications are running efficiently, meeting performance standards and agreed...
-
Global Operations Team Lead
hace 4 semanas
Barcelona, Barcelona, España Hewlett Packard A tiempo completoJob Title: Team Leader For Global T1 CEE Customer OperationsAs a Team Leader for Global T1 CEE Customer Operations, you will be responsible for leading a team of Customer Operations Specialists in Supply Chain. Your primary goal will be to build strategic relationships with customers, working in a European, multicultural environment, and supporting HP...
-
Global Operations Team Lead
hace 4 semanas
Barcelona, Barcelona, España Hewlett Packard A tiempo completoJob Title: Team Leader For Global T1 CEE Customer OperationsAs a Team Leader for Global T1 CEE Customer Operations, you will be responsible for leading a team of Customer Operations Specialists in Supply Chain. Your primary goal will be to build strategic relationships with customers, working in a European, multicultural environment, and supporting HP...
-
IT Operations and Service Management Lead
hace 3 semanas
Barcelona, Barcelona, España Zurich Insurance A tiempo completoIT Operations and Service Management LeadOur OpportunityWe are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team at Zurich Insurance. In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications, ensuring that the applications are...
-
IT Operations and Service Management Lead
hace 3 semanas
Barcelona, España Zurich Insurance A tiempo completoOur opportunity We are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team. In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications ensuring that the applications are running efficiently, meeting performance standards and agreed...
-
Global Sales and Operations Planning Lead
hace 3 semanas
Barcelona, Barcelona, España Puig Deutschland Gmbh A tiempo completoJob Title: Global Sales and Operations Planning LeadAbout the Role:We are seeking a highly skilled Global Sales and Operations Planning Lead to join our team at Puig Deutschland Gmbh. As a key member of our sales and operations team, you will be responsible for leading the global sales and operations planning process for our makeup brand.Key...
-
Head of IT Regional Operations
hace 5 meses
Barcelona, España AXA Partners A tiempo completoAXA Partners continues its digital transformation with more and more cross-functional and digital assets supporting our customer journey, providing 24/7 services and integrated with our partners. The IT department is crucial in supporting this transformation. Within AXA Partners' IT department, the Global IT Operations team is responsible for overseeing all...
-
It Operations And Service Management Lead
hace 3 semanas
Barcelona, España Zurich Insurance A tiempo completoOur opportunity We are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team.In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications ensuring that the applications are running efficiently, meeting performance standards and agreed...
-
IT Operations and Service Management Lead
hace 3 días
Barcelona, España Zurich Insurance A tiempo completoOur opportunityWe are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team. In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications ensuring that the applications are running efficiently, meeting performance standards and agreed...
-
It Operations And Service Management Lead
hace 3 semanas
Barcelona, España Zurich Insurance A tiempo completoOur opportunity We are seeking a highly skilled and experienced IT Operations and Service Management Lead to join our dynamic team. In this role, you will be responsible for leading and managing the operation and service provision of critical IT applications ensuring that the applications are running efficiently, meeting performance standards and agreed...
