Cx Specialist
hace 2 semanas
About Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born.
Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work .
As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.
We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe.
We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment.
Recently, Cobee has been acquired by Pluxee , marking a significant milestone in our growth journey, as we continue to expand and scale globally.
While much has changed since our humble beginnings, we stay true to what we believe and to our culture: Humble Excellence: We are a team committed to excellence and delivering top-notch results.
We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness.
We support our teammates and give them the opportunity to shine.
Team Innovation: We are trailblazers, disrupting the status quo and creating something new.
We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas.
Everyone is encouraged to contribute and have a say in decision-making.
Lean Ownership: Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul.
We prioritize and simplify to move quickly and work with full autonomy to be agile.
About The Role As a Customer Experience Specialist , you will play a pivotal role in enhancing the overall satisfaction and loyalty of our customers.
You will work collaboratively with various departments to drive improvements across the customer journey and maintain a customer-centric focus in all aspects of our business operations.
Main Challenges Act as the first point of contact for our customers and ensure an excellent customer experience across different channels.
Ensure excellent service standards for our customers and communicate with them in a frictionless manner.
Determine the cause of the problem, asking the customer for the needed information to reproduce it.
Explain the best solution to solve the problem or provide a temporary workaround.
Work closely with other teams like Product and Customer Success to provide assistance and resolve incidents raised by our clients.
Investigate the root cause of a problem when something is not working properly.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Propose new ways to improve our service, product, strategies, and processes.
Prioritize your actions based on impact and urgency.
Think outside the box and provide creative solutions and workarounds when necessary.
Identify customer needs and help customers use specific features.
Update our internal database with information about technical issues and discussions with customers.
You Are You are calm in the face of storms: Storms happen, but you weather them uniquely.
Enthusiastic about growing in a fast-paced environment.
A positive force that communicates effectively.
A critical thinker with a keen eye for troubleshooting.
Believe in doing the right thing and doing it right.
You are a doer, not a dreamer.
Show empathy at all times.
Challenges drive you; you rise to every new challenge because superheroes don't get overwhelmed.
You Have 2+ years of experience as a Customer Support Agent or in a similar role, preferably B2B.
Advanced level of Spanish, English, and Portuguese.
You are a proactive problem solver, always ready to tackle issues as they arise.
Experience using remote support tools (Zendesk, HubSpot, etc.).
You excel in prioritization; you are an autonomous professional who knows how to focus on your workload.
You always pay attention to detail.
You are a team player; you effectively communicate with peers and contribute to their growth.
Nice to have but not mandatory: Experience in B2B SaaS.
Advanced data analysis skills.
Why Should You Join Cobee?
Excellence - We are driven by building impactful solutions to change the employee benefits industry in the long run.
Sustainable growth - We maintain a bootstrap mindset while growing sustainably, balancing growth and profitability.
Non-hierarchical innovators - We listen to everyone, ensuring that those who implement are part of the decision-making process.
Flexible Benefits - Paid flexible benefits (meals, transportation, nurseries) with paid health insurance and an annual training budget.
We are willing to meet you
Cobee embraces diversity and equal opportunity.
We are committed to building a team with diverse backgrounds, perspectives, and skills.
#J-18808-Ljbffr
-
Cx Document Management Specialist
hace 1 semana
Barcelona, España Edreams Odigeo A tiempo completoCX Document Management Specialist HybridAs you contemplate your future you might be asking yourself whats the next step?Start your journey with usWe are looking for a CX Document Management Specialist to be part of our Customer Service Team Your main role asCX Document Management Specialistwill be responsible for the creation management maintenance of...
-
CX Document Management Specialist
hace 2 semanas
Barcelona, España eDreams ODIGEO A tiempo completoCX Document Management Specialist Hybrid As you contemplate your future you might be asking yourself whats the next step? Start your journey with us We are looking for a CX Document Management Specialist to be part of our Customer Service Team Your main role asCX Document Management Specialistwill be responsible for the creation management...
-
CRM Specialist
hace 3 meses
Barcelona, España Grupo Planeta A tiempo completoPlaneta DeAgostini Coleccionables is looking for a CRM Specialist for our international based in Barcelona. The CRM Specialist will enhance customer interaction in the collectibles market by reactivating inactive customers, increasing customer activity, and boosting customer lifetime value (CLV). Improve key customer experience (CX) metrics across...
-
3PL Operations Specialist
hace 6 días
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryAmazon is seeking a highly motivated and experienced 3PL Operations Specialist to join our team. As a 3PL Operations Specialist, you will be responsible for monitoring and analyzing the performance of 3PL sites, providing operational guidance to 3PL providers, and resolving system discrepancies. You will also be responsible for being a...
-
3PL Controltower Operations Specialist
hace 1 día
Barcelona, Barcelona, España Engineeringuk A tiempo completoJob OverviewAs a highly driven and motivated individual with operational experience, we are seeking a 3PL Controltower Specialist to provide excellent operational end-to-end 24/7 support in 3PL buildings across European External Fulfilment chain. The successful candidate will be responsible for monitoring and analyzing sites' hourly performance, providing...
-
Cx Specialist
hace 2 semanas
Barcelona, España Gympass A tiempo completoYour wellbeing matters.Join a company that cares.GET TO KNOW USWellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.Founded in 2012 and headquartered in NYC, we have a...
-
Cx Specialist
hace 3 semanas
Barcelona, España Gympass A tiempo completoYour wellbeing matters.Join a company that cares.GET TO KNOW US Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.Founded in 2012 and headquartered in NYC, we have...
-
Digital Marketing Specialist
hace 2 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJoin Allianz Popular Sl. as a Digital Marketing SpecialistWe are seeking a highly motivated and experienced Digital Marketing Specialist to join our Customer & Marketing team. As a key member of our team, you will be responsible for driving our website performance, managing our CMS, and creating lead partnership campaigns.Key Responsibilities:Participate in...
-
Digital Marketing Specialist
hace 3 semanas
Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completoJoin Allianz Popular Sl. as a Digital Marketing SpecialistWe are seeking a highly motivated and experienced Digital Marketing Specialist to join our Customer & Marketing team. As a key member of our team, you will be responsible for driving our website performance, managing our CMS, and creating lead partnership campaigns.Key Responsibilities:Participate in...
-
Turkish Language Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Cx Fort A tiempo completoJob Title: Turkish Speaking Customer Support Agent On SiteJob Description:As a Turkish Speaking Customer Support Agent, you will be working on a rotating shift schedule, providing support to clients through various channels, including email, live chat, and telephone. Your primary responsibility will be to answer incoming queries and resolve customer issues...
-
Digital Marketing Specialist
hace 2 semanas
Barcelona, España Allianz A tiempo completoJoin Allianz as a Digital Marketing SpecialistWe are seeking a highly motivated and experienced Digital Marketing Specialist to join our Customer & Marketing team. As a key member of our team, you will be responsible for driving our website performance, managing our CMS, and creating lead partnership campaigns.Key Responsibilities:Participate in the creation...
-
Digital Marketing Specialist
hace 3 semanas
Barcelona, España Allianz A tiempo completoJoin Allianz as a Digital Marketing SpecialistWe are seeking a highly motivated and experienced Digital Marketing Specialist to join our Customer & Marketing team. As a key member of our team, you will be responsible for driving our website performance, managing our CMS, and creating lead partnership campaigns.Key Responsibilities:Participate in the creation...
-
Digital Marketing Specialist
hace 2 semanas
Barcelona, Barcelona, España Allianz A tiempo completoJoin Allianz as a Digital Marketing SpecialistWe are seeking a highly motivated and experienced Digital Marketing Specialist to join our Customer & Marketing team. As a key member of our team, you will be responsible for driving our website performance, managing our CMS, and creating lead partnership campaigns.Key Responsibilities:Participate in the creation...
-
Digital Marketing Specialist
hace 2 semanas
Barcelona, Barcelona, España Allianz A tiempo completoJoin Allianz as a Digital Marketing SpecialistWe are seeking a highly motivated and experienced Digital Marketing Specialist to join our Customer & Marketing team. As a key member of our team, you will be responsible for driving our website performance, managing our CMS, and creating lead partnership campaigns.Key Responsibilities:Participate in the creation...
-
Barcelona, España Wellhub Inc. A tiempo completoYour wellbeing matters.Join a company that cares.GET TO KNOW US Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.Founded in 2012 and headquartered in NYC, we have...
-
Web Specialist
hace 3 meses
Barcelona, España Volkswagen Group España Distribucion Sa. A tiempo completo.¿Te imaginas ser una pieza clave del futuro? Nosotros sí.Y, además, sabemos cómo hacerlo: rodeándonos del mejor talento.Por eso, estamos buscando un perfil de Web Specialist para unirse al equipo de Audi, encargado de impulsar, desarrollar y mantener las herramientas digitales corporativas: audi.Es, CCx y webs de concesionario de acuerdo al CMS...
-
Technical Marketing Specialist
hace 1 día
Barcelona, Barcelona, España Artificial Solutions A tiempo completoCampaign ManagementAs a Technical Marketing Specialist at Artificial Solutions, you will be responsible for implementing marketing automation journeys that enhance the user experience and ensure that our satisfaction KPIs are met.This role requires you to be both technically and creatively minded, to understand our customer journey and come up with...
-
Digital Marketing Specialist
hace 2 semanas
Barcelona, España Allianz Popular Sl. A tiempo completoEmpleo: TemporalID: 56959Digital Marketing Specialist For our Customer & Marketing team, we are looking for a temporal Digital Marketing Specialist to push our website performance, managing our CMS and creating lead partnership campaigns.As a member of the Marketing team, you will be working on the website content, to attract customers, improve their...
-
Digital Marketing Specialist
hace 2 semanas
Barcelona, España Allianz Popular Sl. A tiempo completoEmpleo: Temporal ID: 56959 Digital Marketing Specialist For our Customer & Marketing team, we are looking for a temporal Digital Marketing Specialist to push our website performance, managing our CMS and creating lead partnership campaigns.As a member of the Marketing team, you will be working on the website content, to attract customers, improve their...
-
Barcelona, España Amazon Spain Fulfillment, S. L. U. A tiempo completoAt Amazon, we're working to be the most customer-centric company on earth.Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.As a Vendor Flex Analytics Specialist, you will have the opportunity to support operations to improve and monitor Customer Experience...
