Client Solutions Manager: Drive Customer Success
hace 4 semanas
**Client Solutions Manager**: Drive Customer Success
This role is responsible for ensuring that our products meet or exceed customer expectations and requirements.
As a Client Solutions Manager, you will be the voice of the customer, communicating product vision clearly and framing key milestones.
Your primary responsibility will be to transition products from sales-ready to revenue-ready, ensuring seamless adoption and driving customer satisfaction.
You will work closely with Sales, Professional Services, Pre-sales, and GTM Launch teams to ensure alignment and effective communication.
Your analytical skills and data-driven mindset will help identify opportunities for product enhancements.
You will develop and implement initiatives to drive deeper engagement with key clients, ensuring they derive maximum value from our product.
Key Responsibilities:
Develop and execute a product strategy prioritizing client engagement
Own the customer product roadmap and ensure timely delivery of client-focused features and updates
Lead regular client roadmap meetings, presentations, and demos to engage and inform clients about product updates
Voice of the Customer enthusiast, leveraging feedback to identify opportunities for product improvements
Work closely with internal stakeholders to align product development roadmaps with client expectations and business objectives
Requirements:
Bachelor's degree
Minimum 10 years of industry and management experience
Demonstrable experience delivering projects in a technology, services & solutions environment
Excellent organizational skills and ability to interact with key stakeholders
Behavioral Skills:
Autonomous person with a can-do attitude
Responsible and engaged individual with a strong interest in technology and innovation
Collaborative and sharing attitude with a global mindset
This role requires strategic thinking, excellent communication skills, and the ability to work effectively in a matrixed environment.
If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.
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