Junior End-User Support Engineer

hace 1 mes

Málaga, España Epam A tiempo completo

Currently, we are looking for an End-User Support Engineer for our Malaga office to make the team stronger.
With over twenty-five years of experience crafting market-leading software, EPAM's business has been rapidly evolving. It is now a global player in solving business challenges and developing tailor-made, cutting-edge solutions.
These challenges require a dynamic and highly skilled workforce that can imagine, design, engineer, and deliver software, as well as business consulting services and customer experiences, which are changing the world around us.
You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it.
You will be part of the global and distributed IT Support Team and responsible for end-user support in their day-to-day operations.
Responsibilities

Provide day-to-day remote support for an office circa 500 users (and growing)
Log all users' requests and alerts in ServiceNow
Deal with a wide range of issues from simple laptop to complex back-end infrastructure problems
Work with other members of the IT team to continuously improve the IT infrastructure
Follow work instructions and established procedures
Develop and improve knowledge base and procedures
Maintain the hardware and infrastructure inventory up to date
Requirements
Bachelor's degree in information technology, Computer Science, or a related field and/or 2+ years of experience on Helpdesk, providing remote support, systems engineering
Administration experience in Windows 11, macOS, Android, and iOS
Experience in Office 365
Capability to perform hardware component upgrades
Wide experience with videoconferencing, Microsoft Teams, Zoom, etc.
Knowledge of Microsoft Entra ID
Network troubleshooting (IP, DNS, DHCP, WLAN, etc.)
Proficiency in patch management and logs and registry reviewing
Familiarity with local vendor management
Experience with ServiceNow or other ticketing systems
Good communication skills in English (B2+) and Spanish (min. B1)
Strong interpersonal skills, proactive approach, and attention to detail
Ability to work under pressure, meticulousness, especially on documentation, logs, and technical details
We offer
Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses
EPAM is a leading digital transformation services and product engineering company with over 52,800 EPAMers in more than 55 countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga and Madrid as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.
WORK & LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave, and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications, and LinkedIn courses.
CLEAR & DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise, and make friends.

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