Senior End-User Support Engineer

hace 4 semanas

Málaga, España Epam A tiempo completo

.We are currently looking for an End-User Support Engineer for our Malaga office to strengthen the team.With over twenty-five years of experience crafting market-leading software, EPAM's business has been rapidly evolving. It is now a global player in solving business challenges and developing tailor-made, cutting-edge solutions.These challenges require a dynamic and highly skilled workforce imagining, designing, engineering, and delivering software, through to business consulting services & customer experiences, which are changing the world around us.You will be working alongside globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it.You will be part of a global and distributed IT Support Team and responsible for end users support in their day-to-day operations.ResponsibilitiesProvide day-to-day remote support for an office circa 500 users (and growing)Log all users' requests and alerts in ServiceNowDeal with a wide range of issues from simple laptop to complex back-end infrastructure problemsWork with other members of the IT team to continuously improve the IT infrastructureFollow work instructions and established proceduresDevelop and improve knowledge base and proceduresMaintain the hardware and infrastructure inventory up to dateRequirementsBachelor's degree in information technology, Computer Science, or a related field and/or 2+ years of experience on Helpdesk, providing remote support, systems engineeringAdministration experience in Windows 11, macOS, Android and iOSExperience in Office 365Familiarity with hardware component upgradesWide experience with videoconferencing, Microsoft Teams, Zoom, etc.Knowledge of Microsoft Entra IDNetwork troubleshooting (IP, DNS, DHCP, WLAN, etc.)Skills in patch managementCompetency in logs and registry reviewing, and local vendor managementExperience with ServiceNow or other ticketing systemsStrong interpersonal skills, proactive approach and attention to detailAbility to work under pressure, meticulousness, especially on documentation, logs and technical detailsGood communication skills in English (B2+) and Spanish (min. B1)We offerPrivate health insuranceEPAM Employees Stock Purchase Plan100% paid sick leaveReferral ProgramProfessional certificationLanguage coursesEPAM is a leading digital transformation services and product engineering company with over 52,800 EPAMers in more than 55 countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga and Madrid as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.WORK & LIFE BALANCE

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