Junior Technical Consultant – Salesforce Marketing Cloud
hace 7 horas
.About MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.We're hiring for a Junior Technical Consultant as part of Merkle in Barcelona.Job Description:We are seeking a motivated Junior Technical Consultant with a strong background in Salesforce Marketing Cloud to join our dynamic application support team. Our team is focused on supporting a range of marketing automation platforms, including Adobe Campaign Classic, Salesforce Marketing Cloud, Braze, Bloomreach, and others.As a key member of our support team, you will play a crucial role in ensuring the effective and efficient operation of our marketing automation platforms. You will work closely with clients and internal teams to manage platform issues, improve processes, and contribute to the overall success of our service delivery.Key Responsibilities:Platform Support and Issue Resolution:Manage, own, and resolve platform issues related to Salesforce Marketing Cloud and other marketing automation tools within agreed Service Level Agreements (SLAs).Provide second-line support for complex technical issues, ensuring timely and effective solutions.Collaborate with internal teams and third-party vendors to escalate and resolve critical issues.Client Communication and Relationship Management:Build and maintain strong relationships with clients at all stakeholder levels, ensuring high levels of client satisfaction.Process Improvement and Documentation:Document processes, guidelines, and standards to support knowledge sharing and team development.Reporting and Analytics:Create and distribute client reporting on a weekly, monthly, and quarterly basis, providing insights into service performance and areas for improvement.Platform Administration and User Management:Administer users within Salesforce Marketing Cloud and other supported platforms, managing permissions and ensuring security protocols are followed.Stay up-to-date with the latest features and updates in Salesforce Marketing Cloud to provide informed support and recommendations.QualificationsNecessary Requirements:Experience and Skills:2 years of hands-on experience with Salesforce Marketing Cloud, mastering its various modules like Email Studio, Automation Studio, and Journey Builder
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Barcelona, España Dentsu Aegis Network A tiempo completo.About MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that...
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Barcelona, España Dentsu Aegis Network A tiempo completoAbout MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that...
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Junior Technical Consultant – Salesforce Marketing Cloud
hace 24 horas
Barcelona, España Dentsu Aegis Network A tiempo completoAbout MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that...
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Barcelona, España Dentsu Aegis Network A tiempo completoAbout Merkle Merkle, a dentsu company, powers the experience economy.For more than 35 years, the company has put people at the heart of its approach to digital business transformation.As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive...
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Barcelona, España Dentsu Aegis Network A tiempo completoAbout MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that...
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Barcelona, España Dentsu Aegis Network A tiempo completoAbout MerkleMerkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that...
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Barcelona, España Dentsu International A tiempo completo.Salesforce Marketing Cloud Campaign Consultant Full-time Merkle is a data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. With a thirty-year heritage as a data and analytics consultancy, in 2016, Merkle became part of Dentsu, one of the world's...
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hace 6 meses
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Salesforce Marketing Cloud Campaign Consultant
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Barcelona, España Merkle UK A tiempo completo**Company Description** Merkle is a data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the world’s top five 5 media companies agency...
