Customer Support Associate

hace 4 días

Barcelona, España Jr Spain A tiempo completo

col-wideJob Description:Cledara is a fast-growing SaaS fintech that offers an all-in-one SaaS purchasing, management, and compliance platform for companies. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.Think of us as a fintech wrapped into a powerful, yet simple to use and transformative SaaS tool.We are backed by leading investors, including Techstars and Anthemis, and have received global recognition:- SaaS Startup of the Year 2018 by SaaStock- Top 5 female-founded SaaS companies globally by Microsoft's M12 Venture Fund and Melinda Gates' Pivotal Ventures- FinTech 50 'Hot Ten' company in 2020 for being one of the fastest-growing fintech startups in EuropeWe help companies in the UK and Europe become more successful users of SaaS by unifying and automating the whole SaaS journey in a business - discovery, purchase, management, and cancellation. We are growing very quickly and looking forward to having a passionate Customer Support Associate join our team.Tasks**What you'll be doing**:- Monitoring Cledara's customer support channels and responding to customer queries in a way that inspires trust and peace of mind- Reviewing customer onboarding requests and completing data entry into our compliance systems- Help draft and implement guiding principles, processes, and tools for Cledara's customer-facing operations- Develop trusted advisor relationships with customers- Identify opportunities to improve Cledara's product through collecting and understanding feedback from customers**Requirements**:- Excellent English, both written and spoken- Strong verbal and written communication skills- A customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the business- An inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptions- You are comfortable with rapidly changing environments, organized and resourceful- 1+ years of experience in a Customer Support role for a B2B start-up- Ideally, you have worked with Customer Support tools such as Intercom or Zendesk**Benefits**:Stock optionsBrand new Apple laptopRegular social events and company offsitesCentrally-located offices in Barcelona (and London)**Healthy mind and body benefits, including**:- Health insurance- Fitness budget- Food budgetAnd above all, the opportunity to join a young tech company in a massive period of growth to accelerate your careerIf you think your skills and experience match what we are looking for and you'd like to join one of the fastest-growing fintech companies in Europe, please get in touch**For recruiters**: we aren't currently looking for additional support on this role and won't be accepting any unsolicited CVs

  • Avc Customer Support Associate

    hace 6 días

    Barcelona, España 1191 Amadeus Hospitality Europe, S.L.U. A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact...

  • Avc Customer Support Associate

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution...

  • Avc Customer Support Associate

    hace 1 semana

    Barcelona, Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job TitleAVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution...

  • Avc Customer Support Associate

    hace 6 días

    Barcelona, España 1191 Amadeus Hospitality Europe, S.L.U. A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact...

  • Avc Customer Support Associate

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact...

  • Avc Customer Support Associate

    hace 2 meses

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact...

  • Avc Customer Support Associate

    hace 1 semana

    Barcelona, Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact resolution...

  • Avc Customer Support Associate

    hace 4 semanas

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact resolution...

  • Avc Customer Support Associate

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loaded AVC Customer Support Associate Apply locations Barcelona time type Full time posted on Posted Today job requisition id R19509 Job Title AVC Customer Support Associate In this role you'll: Maintain the high level of verbal and written customer support required by our customers Ensure high first contact resolution...

  • Customer Support Associate

    hace 4 semanas

    Barcelona, España Startup.Jobs - Jobboard A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad...

  • Avc Customer Support Associate

    hace 1 mes

    Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loadedAVC Customer Support AssociateApplylocationsBarcelonatime typeFull timeposted onPosted Todayjob requisition idR19509Job TitleAVC Customer Support AssociateIn this role you'll:Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution rate and fast...

  • Avc Customer Support Associate

    hace 1 semana

    Barcelona, Barcelona, España Amadeus A tiempo completo

    AVC Customer Support Associate page is loadedAVC Customer Support AssociateApplylocationsBarcelonatime typeFull timeposted onPosted Todayjob requisition idR19509Job TitleAVC Customer Support AssociateIn this role you'll:Maintain the high level of verbal and written customer support required by our customersEnsure high first contact resolution rate and fast...

  • Customer Support Associate

    hace 1 semana

    Barcelona, Barcelona, España Startup - Jobboard A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...

  • Customer Support Associate

    hace 1 semana

    Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Support Associate for their Barcelona office.Position: Customer Support AssociateLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Log call details onto call management...

  • Senior Customer Support Associate

    hace 3 horas

    Barcelona, España Uncapped Ltd. A tiempo completo

    .Role OverviewAre you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders. As a Customer...

  • Senior Customer Support Associate

    hace 3 días

    Barcelona, España Uncapped A tiempo completo

    .Role Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders. As a Customer...

  • Customer Support Associate

    hace 2 meses

    Barcelona, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Support Associate for their Barcelona office. Position: Customer Support Associate Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Log call details onto...

  • Senior Customer Support Associate

    hace 2 días

    Barcelona, España Uncapped A tiempo completo

    Role Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up?The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders.As a Customer...

  • Senior Customer Support Associate

    hace 5 días

    Barcelona, España Uncapped A tiempo completo

    **Role Overview** Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions. At Uncapped, our mission is to empower visionary founders. As a...

  • Senior Customer Support Associate

    hace 3 horas

    Barcelona, España Uncapped Ltd. A tiempo completo

    Role Overview Are you seeking a dynamic role in a rapidly evolving environment within a thriving start-up? The Customer Support Associate position is a multifaceted opportunity perfectly suited for individuals passionate about driving operational excellence across diverse functions.At Uncapped, our mission is to empower visionary founders. As a Customer...