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Information Technology Project Manager
hace 1 mes
Job Summary : We are seeking an experienced Project Manager with expertise in production monitoring, automation, and support for large-scale enterprise environments.
The ideal candidate will have at least 5 years of experience in managing production support activities, automating processes, and ensuring high system availability and performance.
This role requires strong coordination skills, technical knowledge, and a focus on continuous improvement.
Primary Responsibilities :
Production Monitoring & Automation: Oversee production support tasks across multiple teams (Tier-1 to Tier-3).
Manage system health using monitoring tools like AppDynamics and Splunk, identify automation opportunities, and implement monitoring dashboards for various stakeholders.
Production Support & System Recovery: Lead the production support process, collaborating with various teams to resolve incidents, conduct root cause analysis, and implement automation for incident resolution and system recovery.
Project Planning & Coordination: Develop and manage project plans, schedules, and resources.
Track project metrics and incident data, providing regular updates and identifying improvements through Agile retrospectives.
Collaboration with Federated Delivery Teams: Work with delivery teams to create and manage stories for production-hardening features and incident resolution.
Release Management & Product Readiness: Support the Release Manager in the Deployment Site Readiness Test (DSRT) and ensure production readiness for each PI deployment, including updating checklists and collaborating with Web Apps teams.
Continuous Improvement & Best Practices: Drive improvements in production support processes, monitoring, and system performance through analysis, tool implementation, and proactive identification of technical debt.
Required Experience :
5+ years in production monitoring, automation, and support management.
Experience with tools like AppDynamics, Splunk, ELK, Prometheus, and Grafana.
Familiarity with containerized environments (e.g., Kubernetes, OpenShift, AWS EKS).
Knowledge of Service Mesh technologies like ISTIO.
Experience in project planning, scheduling, and risk management.
Preferred Qualifications :
Experience managing support across multiple teams (IT Operations, Production Support, Development).
Hands-on experience with monitoring tools for cloud/container environments.
Familiarity with IRS enterprise defect processes (IMR, PMR).
Key Skills :
Project Management: Strong coordination, planning, and scheduling skills.
Automation & Monitoring: Proficient with monitoring tools and automation processes.
Cloud & Container Environments: Experience with Kubernetes, OpenShift, and AWS EKS.
Collaboration & Communication: Effective communication with technical teams and stakeholders.
Problem-Solving & Incident Management: Expertise in root cause analysis and incident prioritization.
Job Type : Full-time
Seniority Level : Mid-Senior level
Employment Type : Full-time
Job Function : Project Management and Information Technology
Industries : IT Services and IT Consulting
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