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Information Technology Project Manager

hace 1 mes


Palma, Baleares, España Practical Solutions, Inc. A tiempo completo

Job Summary : We are seeking an experienced Project Manager with expertise in production monitoring, automation, and support for large-scale enterprise environments. The ideal candidate will have at least 5 years of experience in managing production support activities, automating processes, and ensuring high system availability and performance. This role requires strong coordination skills, technical knowledge, and a focus on continuous improvement.

Primary Responsibilities :

  • Production Monitoring & Automation: Oversee production support tasks across multiple teams (Tier-1 to Tier-3). Manage system health using monitoring tools like AppDynamics and Splunk, identify automation opportunities, and implement monitoring dashboards for various stakeholders.
  • Production Support & System Recovery: Lead the production support process, collaborating with various teams to resolve incidents, conduct root cause analysis, and implement automation for incident resolution and system recovery.
  • Project Planning & Coordination: Develop and manage project plans, schedules, and resources. Track project metrics and incident data, providing regular updates and identifying improvements through Agile retrospectives.
  • Collaboration with Federated Delivery Teams: Work with delivery teams to create and manage stories for production-hardening features and incident resolution.
  • Release Management & Product Readiness: Support the Release Manager in the Deployment Site Readiness Test (DSRT) and ensure production readiness for each PI deployment, including updating checklists and collaborating with Web Apps teams.
  • Continuous Improvement & Best Practices: Drive improvements in production support processes, monitoring, and system performance through analysis, tool implementation, and proactive identification of technical debt.

Required Experience :

  • 5+ years in production monitoring, automation, and support management.
  • Experience with tools like AppDynamics, Splunk, ELK, Prometheus, and Grafana.
  • Familiarity with containerized environments (e.g., Kubernetes, OpenShift, AWS EKS).
  • Knowledge of Service Mesh technologies like ISTIO.
  • Experience in project planning, scheduling, and risk management.

Preferred Qualifications :

  • Experience managing support across multiple teams (IT Operations, Production Support, Development).
  • Hands-on experience with monitoring tools for cloud/container environments.
  • Familiarity with IRS enterprise defect processes (IMR, PMR).

Key Skills :

  • Project Management: Strong coordination, planning, and scheduling skills.
  • Automation & Monitoring: Proficient with monitoring tools and automation processes.
  • Cloud & Container Environments: Experience with Kubernetes, OpenShift, and AWS EKS.
  • Collaboration & Communication: Effective communication with technical teams and stakeholders.
  • Problem-Solving & Incident Management: Expertise in root cause analysis and incident prioritization.

Job Type : Full-time

Seniority Level : Mid-Senior level

Employment Type : Full-time

Job Function : Project Management and Information Technology

Industries : IT Services and IT Consulting

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