Front Office Trainee
hace 3 días
**¿Qué funciones realizaré como Trainee?
**
Asistir diariamente en la operativa del departamento y atención a los huéspedes.
El estudiante será responsable de causar la primera impresión a los huéspedes y de desarrollar las siguientes tareas siguiendo los más altos estándares:
- Asegurar un manejo preciso y eficiente de la operativa de Recepción, incluyendo procedimientos de check in y check out.
- Asegurar que el jefe y el supervisor de Recepción están informados de cualquier feedback relevante de los huéspedes o de otros departamentos.
- Demostrar un alto nível de servicio al cliente en todo momento.
- Comprender en su totalidad las categorías de habitación, tipos de tarifa, packs, promociones y cualquier otro producto necesario para desarrollar las funciones diarias.
- Maximizar la ocupación de habitaciones y uso de técnicas de venta proactiva para promocionar los servicios e instalaciones del hotel.
- Comprender los procedimientos en relación a la aceptación de moneda extranjera, tarjetas de crédito y dinero en efectivo de acuerdo con la política de crédito del hotel.
- Atención telefónica.
- Asegurarse que los envíos y mensajes de los huéspedes son recibidos de manera efectiva y eficiente.
- Actuar de acuerdo a las regulaciones establecidas para casos de fuego, seguridad y salud y seguir los procedimientos correspondientes cuando sea necesario.
- Actuar de acuerdo a las políticas y procedimientos cuando se trabaje con equipamiento del hotel.
- Asistir a los cursos de formación que correspondan cuando sea requerido
- Asistir a otros departamentos cuando sea necesario y mantener buenas relaciones de trabajo con los compañeros.
- Trabajar con el jefe de departamento para identificar proyectos específicos a completar durante el periodo de prácticas.
**¿Qué buscamos?
**
- Nível alto de inglés
- Conocimiento de las herramientas de office: Excel, Word, Power point
- Buenas habilidades comunicativas
- Actitud positiva y proactividad
- Compromiso con proporcionar el más alto nível de servicio al cliente
- Capacidades organizativas
- Habilidades para trabajar de manera individual y en equipo
- Buena presencia
- Comportamiento adecuado
**¿Qué ofrecemos?
**
- Acceso a formación online en la plataforma Hilton University, con más de 2.000 cursos disponibles
- Formación presencial
- Comida incluida en el Restaurante de personal, durante el turno de trabajo
- 300 Euros/ mensuales
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