Guest Relations Manager

hace 3 días

Barcelona, España Hotel Indigo Madrid-Gran Vía A tiempo completo

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. A little taste of your day-to-day Every day is different, but you'll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints, and compliments – and following it up Managing, recording, and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office What we need from you Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. #J-18808-Ljbffr

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