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.Company DescriptionMövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.Job DescriptionThe RoleUnder the guidance and supervision of the Front Office & Residence Manager and / or the Guest Relations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), his/her responsibilities are to ensure all guests are given a personalized warm, friendly, courteous and efficient service at the Main Reception and to ensure all aspects of the department are handled efficiently and effectively.Strong accent is to be given to the hospitality towards the guest. This is ensured through maximum recognition and attention from arrival through departure. He/she is the "haven" for all sorts of problems that might occur to guests and therefore the first problem solver. This involves a high degree of accurate communication skills between the departments involved.Close co-ordination between all involved departments, e.G. Front Office, Housekeeping, Recreation as well as Food and Beverage regarding guest needsAssisting his/her supervisor in implementing, supervising and adhering to the Operational Standards as well as the Hotel's internal procedures for guest treatmentMust be thoroughly familiar with Front Office and Recreation procedures as well as with related Mövenpick Operational Standards,He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of "zero complaints".Key Deliverables and ResponsibilitiesPlanning & Organizing:Organisation of Repeat Guest filing administrationUp-keeping of Hotel/Guest Information booklets and pamphlets.Co-operation with Housekeeping / F&B and Front Office.Room allocation, identify guest needs.MIPs & RIPs preparation.Awareness of outside activities/recreation etc.Perform as per OSM Standards and in line with the Company's Values and Core Behaviours.Be fully aware of the daily information and activities.Properly groomed at all timesDrive "Cherish" and Guest targets to be met.Show fullest cooperation and respect within the team and other departmentsOperations:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep welcome pack ready for VIP arrival (Reg
