Customer Success Senior Specialist With French Or German

hace 2 semanas

Barcelona, España Amadeus A tiempo completo

.Job TitleCustomer Success Senior Specialist with French or GermanSummary:The Customer Success Senior Specialist (CSSS) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use. This leads to improved revenue for both customers and Amadeus. The CSSS also acts as an escalation point for service concerns. Their performance is evaluated based on revenue generation, customer retention, and customer satisfaction. The CSSS will secure renewals by demonstrating value for Amadeus solutions and building effective relationships with our clients. The CSSS must have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general. The CSSS works directly with their assigned group of customers to grow customers' revenues as well as the revenues of Amadeus.In this role you will:Achieve retention goals by cultivating relationships with stakeholders across an assigned accountBecome the primary point of contact for optimization and usage of toolsImprove communications and be the main entry point for customer interaction to guide the clientSupport customers' growth through product adoption and optimize the use of productsIdentify risks and ensure the renewal of the assigned portfolioContribute to Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus productsCollaborate with Directors of Sales within your assigned regionsCoordinate with other departments to allow for a seamless renewal contracting processAssess customer satisfaction with the product to pre-emptively solve problemsCollect customer usage data relevant for product developmentShare business process and industry best practicesParticipate in customer projects to handle the Amadeus Hospitality activitiesIdentify and pursue opportunities to improve current usage and adoption of Amadeus Hospitality products and servicesIdentify opportunities to expand the Amadeus Hospitality footprint within the accountResponsible for the Customer Success function, serving as the central point of contact and product expert for assigned productsResponsible for all customer communications, conflict resolution, and compliance on contractual deliverables by coordinating with other teams. Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.Create value-driven material to share during client Business Reviews calls, considering items such as booking patterns, customer profiles, competitive sets, system usage, marketing or media performance, and all demand marketing channels

  • Customer Success Senior Specialist With French Or German

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

    Customer Success Senior Specialist with French or GermanApply locations: Madrid, BarcelonaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 19, 2024 (17 days left to apply)Job Title: Customer Success Senior Specialist with French or GermanSummary: The Customer Success Senior Specialist (CSSS) is responsible for ensuring...

  • Customer Success Senior Specialist With French Or German

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

    Customer Success Senior Specialist with French or German Apply locations: Madrid, BarcelonaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 19, 2024 (17 days left to apply)Job Title: Customer Success Senior Specialist with French or GermanSummary:The Customer Success Senior Specialist (CSSS) is responsible for ensuring...

  • Customer Success Senior Specialist With French Or German

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

    Customer Success Senior Specialist with French or German Apply locations: Madrid, Barcelona Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: December 19, 2024 (17 days left to apply) Job Title: Customer Success Senior Specialist with French or German Summary: The Customer Success Senior Specialist (CSSS) is responsible for...

  • Customer Success Senior Specialist With French Or German

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

    Customer Success Senior Specialist with French or GermanApply locations: Madrid, BarcelonaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 19, 2024 (17 days left to apply)Job Title: Customer Success Senior Specialist with French or GermanSummary:The Customer Success Senior Specialist (CSSS) is responsible for ensuring...

  • Customer Success Senior Specialist With French Or German

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

    Job Title Customer Success Senior Specialist with French or GermanSummary: The Customer Success Senior Specialist (CSSS) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use. This leads to improved...

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    Barcelona, España Amadeus A tiempo completo

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  • Customer Success Senior Specialist with French or German

    hace 2 semanas

    Barcelona, España Amadeus A tiempo completo

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