Customer Success Strategy
hace 3 meses
Customer Success Strategy & Operations Manager Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.
We are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive maximum value from our SaaS solutions.
Key Responsibilities:
Strategic Planning and Execution Develop and implement customer success strategies that drive retention, expansion, and customer satisfaction.
Align customer success objectives with broader company goals and ensure seamless execution.
Operational Excellence Design and optimize customer success processes and workflows to enhance efficiency and effectiveness.
Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement data-driven strategies.
Methodology and Customer Assets Enhance and develop customer success methodology.
Implement strategies to mitigate churn and increase customer retention rates.
Orchestrate design of internal and customer-facing assets.
Reporting and Analytics Develop and maintain dashboards and reports to track customer success metrics and outcomes.
Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
Present insights and recommendations to senior leadership to inform strategic decisions.
Team Onboarding and Enablement Define and execute onboarding and enablement plan for customer success team.
Ensure available resources are leveraged to the fullest extent.
Cross-functional Collaboration Collaborate with sales, product, marketing, and support teams to align customer success strategies with overall business objectives.
Serve as the voice of the customer in cross-functional meetings to ensure customer needs are prioritized.
Qualifications:
Bachelor's or Master's degree in Business, IT, or a related field.
3+ years of experience in customer success, strategy, or operations roles within a SaaS or technology company.
Proven track record of developing and implementing successful customer success strategies.
Strong analytical skills with the ability to leverage data to drive decisions.
Exceptional communication and interpersonal skills.
Proficiency with customer success platforms (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Salesforce) a plus.
Ability to thrive in a fast-paced, dynamic environment.
What we offer:
RSUs grant in a rapidly growing company raising its value every day.
Multinational team with 40+ nationalities creating the future of automation.
25 days of vacation, 24th & 31st Dec company holiday.
RSUs grant for a newborn child.
Meal and transportation tickets, medical insurance.
Family leave program, offering 24 weeks of paid leave for main carers and 12 weeks for supporting carers.
Carers leave programs for supporting.
What we stand for:
We roll together - We embrace different ideas to grow together and create powerful solutions.
Customer impact first - We empower our customers to succeed, aiming for sustainable impact.
Game on - We're explorers at heart: play is our fuel and creativity has no limits.
Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.
#J-18808-Ljbffr
-
Customer Success Strategy
hace 3 meses
Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
-
Customer Success Strategy
hace 2 meses
Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
-
Customer Success Strategy and Operations Manager
hace 7 días
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to drive the strategy, operational efficiency, and success of our customer success initiatives. In this role, you will be responsible for developing and implementing customer success strategies that drive retention,...
-
Customer Success Strategy
hace 2 meses
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.We...
-
Customer Success Strategy and Operations Manager
hace 2 semanas
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerWe are seeking a seasoned professional to drive the strategy and operational efficiency of our customer success initiatives.The ideal candidate will have a proven track record of developing and implementing successful customer success strategies, with a strong analytical mindset and exceptional communication...
-
Customer Success Strategy and Operations Manager
hace 7 días
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerAt Make, we're seeking a dynamic and experienced Customer Success Strategy and Operations Manager to drive the strategy, operational efficiency, and success of our customer success initiatives. This role will be responsible for developing and implementing customer success strategies that drive retention,...
-
Customer Success Strategy
hace 3 meses
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.We...
-
Customer Success Strategy and Operations Manager
hace 3 semanas
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerAt Make, we're on a mission to empower our customers to succeed. We're seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you'll be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives.Key...
-
Customer Success Strategy and Operations Manager
hace 3 semanas
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerAt Make, we're on a mission to empower our customers to succeed. We're seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you'll be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives.Key...
-
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerAt Make, we're seeking a seasoned Customer Success Strategy and Operations Manager to drive the success of our customers. As a key member of our team, you'll be responsible for developing and implementing customer success strategies that drive retention, expansion, and customer satisfaction.Key...
-
Madrid, Madrid, España Make A tiempo completoCustomer Success Strategy and Operations ManagerAt Make, we're seeking a seasoned Customer Success Strategy and Operations Manager to drive the success of our customers. As a key member of our team, you'll be responsible for developing and implementing customer success strategies that drive retention, expansion, and customer satisfaction.Key...
-
Customer Success Strategy and Operations Manager
hace 2 semanas
Madrid, Madrid, España Make A tiempo completoJob SummaryWe are seeking a highly skilled Customer Success Strategy and Operations Manager to join our team at Make. As a key member of our customer success team, you will be responsible for driving the strategy and operational efficiency of our customer success initiatives.Key ResponsibilitiesDevelop and implement customer success strategies that drive...
-
Customer Success Strategy
hace 3 meses
Madrid, España Make A tiempo completoMake is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.We...
-
? Busqueda Urgente Customer Success Strategy
hace 3 meses
Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
-
Customer Success Associate
hace 3 días
Madrid, Madrid, España Mapp Digital A tiempo completoCustomer Success AssociateThe ideal candidate will be responsible for managing our customers' journey at Mapp Digital, ensuring their experience with our products and services is seamless and driving long-term account satisfaction and growth.Key Responsibilities:Create and execute customer success plans to drive customer adoption and retention.Work closely...
-
Customer Success Executive
hace 2 días
Madrid, España Red Hat Software A tiempo completo.About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Spain. In this role, you will serve as a trusted advisor to customers by helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services. You will be critical to the...
-
Customer Success Specialist
hace 3 semanas
Madrid, Madrid, España Remotely Talents A tiempo completoCustomer Success RepresentativeWe are seeking a highly skilled Customer Success Representative to join our team at Remotely Talents. As a key member of our customer-facing team, you will be responsible for ensuring customer success through onboarding, check-ins, and strategy development.Key Responsibilities:Design and execute influencer campaigns based on...
-
Customer Success Specialist
hace 3 semanas
Madrid, Madrid, España Remotely Talents A tiempo completoCustomer Success RepresentativeWe are seeking a highly skilled Customer Success Representative to join our team at Remotely Talents. As a key member of our customer-facing team, you will be responsible for ensuring customer success through onboarding, check-ins, and strategy development.Key Responsibilities:Design and execute influencer campaigns based on...
-
Customer Success Executive
hace 2 días
Madrid, España Red Hat Software A tiempo completo.About the job:The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Spain. In this role, you will serve as a trusted advisor to customers by helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services. You will be critical to the...
-
Customer Success Strategist
hace 2 meses
Madrid, Madrid, España Make A tiempo completo{"title": "Customer Success Strategist", "content": "Drive Customer Success at MakeAt Make, we're on a mission to empower our customers to succeed. As a Customer Success Strategist, you'll play a critical role in driving our customer success initiatives and ensuring our customers achieve their desired outcomes.Key Responsibilities:Develop and implement...
