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Operations Manager
hace 1 mes
Department:Operations, Logistics and Supply Chain
Reports To:COO
Company Overview: Company Overview: Bluestone Pharma is a dynamic and innovative medical probiotics company dedicated to the oral microbiome.
Over the last 10 years we have established a significant presence in the pharmacy market in over 40 countries worldwide and became category leaders in key European, Asian and Middle Eastern markets.
Currently, we are undergoing an expansion and require a strong team-player to fulfill the Operations Manager role.
Job Overview: This is a hands-on role and we are looking for someone keen to roll up their sleeves and take charge of this improtant function.
The Operations Manager coordinates all aspects of order management and fulfillment.
The candidate will be responsible for the processing of new orders, financial reporting and payments.
In addition, the candidate will play a key role in coordinating transport solutions with our external logistics providers, working closely with our manufacturing location, ensuring the accurate and timely creation of export documentation and playing a proactive customer facing role.
The ideal candidate will possess strong organizational skills, attention to detail, and the ability to build relationships with external partners to optimize operations.
A hands-on approach to work will be required and the ability to work under pressure.
You will report to the COO and work closely with other colleagues in the Commercial, Artwork and Quality and Regulatory Affairs departments in the pursuit of excellent customer service.
Key Responsibilities: New Order ManagementEnsuring a timely and accurate order management workflow process.Ensuring correct operational and financial documentation is provided to customers, our manufacturing facility and other stakeholders- fulfilling internal KPI´s at all times.Keep up to date all company product information, codes, customer data, financial data and any other information related to customer fulfillment, invoicing and operations management in the company´s ERP systems.Coordinating with the Commercial department on the onboarding of new customers, providing propective logistics solutions to new prospects, ensuring that inter-departamental workflow processes are adhered to and that other departments support the order management process by providing timely input and documention.Logistics Solutions: Collaborate with external transport and logistics companies to develop cost-effective and reliable transport solutions.Negotiate rates and contracts with service providers to optimize costs and improve delivery times.Document Management: Oversee the creation of export documentation, including pallet specifications, packing lists, commercial invoices, and customs documents and liaise with customers with regards to order collection.Ensure all documentation is accurate, complete, and submitted in a timely manner.International Export Coordination: Oversee the planning and execution of international deliveries to ensure timely arrival and adherence to client requirements.Monitor and address any logistical issues, delays, or discrepancies.Process Improvement: Identify opportunities to streamline logistics and documentation processes.Implement best practices to enhance operational efficiency and reduce costs.Leadership Work closely with company management on company initiatives to improveoperations efficiency, company performance and customer satisfaction.Qualifications: Degree in Logistics, Supply Chain Management or Business Administration, or a related field.Minimum 5-7 years of experience in operations management.
Experience in export operations in the pharma, medical devices or supplement industry.Strong knowledge of customs regulations and international shipping procedures.Proficiency in logistics software and ERP systems- familiarity with Abacus would be a plus.Excellent organizational and multitasking skills, including management experience and working in small teams.Strong problem-solving abilities and ability to work with a broad range of stakeholders.Fluent in English and any other languages would be a plus.How to Apply: Please submit your resume and a cover letter detailing your relevant experience to ******
Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingReferrals increase your chances of interviewing at Bluestone Pharma by 2x
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