Front Desk Manager

hace 3 semanas

Barcelona, España Royal Caribbean Group A tiempo completo

Front Desk Manager
Barcelona
Barcelona, Catalunya, ES Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for 'Delivering the Wow' through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Front Desk Manager is a ship's driving advocate for delivering outstanding Customer Service.
Qualifications:
Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred. Working knowledge of US cash handling procedures and foreign exchange required. Must be willing to work onboard.

  • Front Desk Manager H5

    hace 4 semanas

    Barcelona, España Hays A tiempo completo

    **Tu nueva empresa****Hotel de referencia en Barcelona 5* Carrera profesional.**Hotel de referencia en Barcelona 5* ofrece plan de carrera y desarrollo en la compañía.**Tu nuevo puesto**Como Front Desk Manager en el Hotel, serás el responsable de:- Gestión de reservas- Gestión de personal de Recepción- Control e innovación en el departamento de...

  • Front Desk Manager H5

    hace 2 semanas

    Barcelona, España Hays A tiempo completo

    **Tu nueva empresa** **Hotel de referencia en Barcelona 5* Carrera profesional.** Hotel de referencia en Barcelona 5* ofrece plan de carrera y desarrollo en la compañía. **Tu nuevo puesto** Como Front Desk Manager en el Hotel, serás el responsable de: - Gestión de reservas - Gestión de personal de Recepción - Control e innovación en el...

  • Front Desk Manager H5

    hace 2 semanas

    Barcelona, España Hays A tiempo completo

    **Tu nueva empresa** **Hotel de referencia en Barcelona 5* Carrera profesional.** Hotel de referencia en Barcelona 5* ofrece plan de carrera y desarrollo en la compañía. **Tu nuevo puesto** Como Front Desk Manager en el Hotel, serás el responsable de: - Gestión de reservas - Gestión de personal de Recepción - Control e innovación en el...

  • Front Desk Supervisor

    hace 1 mes

    Barcelona, España Hilton Worldwide, Inc. A tiempo completo

    Job Description - Front Desk Supervisor (HOT0AJVX) Job Description Front Desk Supervisor ( Job Number: HOT0AJVX ) Work Locations Work Locations : Hilton Diagonal Mar Barcelona Passeig Del Taulat 262-264 Barcelona 8019 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests,...

  • Mgr-front Desk

    hace 6 días

    Barcelona, España Marriott International, Inc A tiempo completo

    **Job Number** 24014802 **Job Category** Rooms & Guest Services Operations **Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Desk Supervisor

    hace 1 mes

    Barcelona, España Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    hace 2 meses

    Barcelona, España Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?**As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...

  • Front Desk Agent

    hace 3 semanas

    Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

    **Position**: Front Desk Agent (Full time #534074) **Property / Office**: Mandarin Oriental, Barcelona **Location**: Barcelona, Spain A brief description about us: Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi. The hotel...

  • Front Desk Supervisor

    hace 2 meses

    Barcelona, Barcelona, España Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Front Desk Supervisor

    hace 2 meses

    Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completo

    DescriptionA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

  • Front Desk Supervisor

    hace 2 meses

    Barcelona, Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Front Desk Supervisor

    hace 2 meses

    Barcelona, Barcelona, España Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...

  • Night Front Desk Agent

    hace 3 semanas

    Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

    **Position**: Night Front Desk Agent (Full time #535581) **Property / Office**: Mandarin Oriental, Barcelona **Location**: Barcelona, Spain **A brief description about us**: Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi. The...

  • Night Front Desk Agent

    hace 18 horas

    Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

    **Position**: Night Front Desk Agent (Full time #539791) **Property / Office**: Mandarin Oriental, Barcelona **Location**: Barcelona, Spain **A brief description about us**: Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi. The...

  • Front Desk Agent

    hace 7 días

    Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

    **Position**: Front Desk Agent (M/F) (Full time #539703) **Property / Office**: Mandarin Oriental, Barcelona **Location**: Barcelona, Spain A brief description about us: Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi. The hotel...

  • Spa Front Desk Trainee

    hace 3 días

    Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Light up guest arrivals and departuresTrack and check out client visits and future appointmentsShare and sale our products to achieve monthly goalsAnswer any questions about our productsHelp with guest issues and complaintsMonthly inventory countsDaily midday register count – reviewed by manager on-dutyRole: Spa Front Desk trainee -...

  • Spa Front Desk trainee

    hace 7 días

    Barcelona, España W Barcelona A tiempo completo

    - Light up guest arrivals and departures - Track and check out client visits and future appointments - Share and sale our products to achieve monthly goals - Answer any questions about our products - Help with guest issues and complaints - Monthly inventory counts - Daily midday register count – reviewed by manager on-duty Role: Spa Front Desk trainee - W...

  • Spa front desk trainee

    hace 10 horas

    Barcelona, España W Barcelona A tiempo completo

    - Light up guest arrivals and departures- Track and check out client visits and future appointments- Share and sale our products to achieve monthly goals- Answer any questions about our products- Help with guest issues and complaints- Monthly inventory counts- Daily midday register count – reviewed by manager on-dutyRole: Spa Front Desk trainee - W...

  • Spa Front Desk Trainee

    hace 6 días

    Barcelona, España W Barcelona A tiempo completo

    - Light up guest arrivals and departures- Track and check out client visits and future appointments- Share and sale our products to achieve monthly goals- Answer any questions about our products- Help with guest issues and complaints- Monthly inventory counts- Daily midday register count – reviewed by manager on-dutyRole: Spa Front Desk trainee - W...

  • Spa Front Desk Trainee

    hace 7 días

    Barcelona, España W Barcelona A tiempo completo

    - Light up guest arrivals and departures - Track and check out client visits and future appointments - Share and sale our products to achieve monthly goals - Answer any questions about our products - Help with guest issues and complaints - Monthly inventory counts - Daily midday register count – reviewed by manager on-duty Role: Spa Front Desk trainee - W...