Service Desk Ai And Innovation Specialist

hace 3 semanas

Barcelona, España Nestlé Sa A tiempo completo

.Service Desk AI and Innovation Specialist Service Desk AI and Innovation Specialist We are looking for a Service Desk AI and Innovation Specialist to be part of our IT Workforce 360 product organization .Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Workforce 360Type of work: HybridWork Language: Fluent Business EnglishThe roleUnder the supervision and guidance of your Global Service Desk Product Owner based in Barcelona, you will play a crucial role in revolutionizing our service desk operations. This individual will leverage advanced technologies (AI and Automation) to optimize workflows, improve customer experiences, and drive efficiencies. The ideal candidate will have a strong technical background, a passion for innovation, and a proactive approach to problem-solving.What you'll doStart the day with a team stand-up meeting to discuss ongoing projects and identify immediate priorities.Review and analyze service desk performance metrics from the previous day to identify patterns and areas for improvement.Collaborate with cross-functional teams to brainstorm and implement innovative solutions for recurring service desk issues.Develop and test new automated workflows using AI and automation tools to streamline routine service desk tasks.Provide support and guidance to team members on complex technical issues, leveraging AI-driven insights for efficient resolution.Conduct training sessions for the service desk team to ensure effective use of new technologies and processes.Monitor the implementation of automated solutions, making adjustments as necessary to optimize performance.Document new processes, procedures, and technical solutions to maintain a comprehensive knowledge base.End the day with a review of the day's accomplishments and plan for the next steps in ongoing projects.We offer youWe offer more than just a job. We put people first and inspire you to become the best version of yourself:Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chillRecreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.Bachelor's degree or higher, preferably Computer Science, Engineering, Business Administration or related area.+5 years of experience in IS/IT Service Management, Customer Experience closest to the Business.Demonstrated experience in a product-based IS/IT organization

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