Empleos actuales relacionados con Service Desk Ai And Innovation Specialist - Barcelona - Nestlé Sa
-
Service Desk Ai And Innovation Specialist
hace 2 meses
Barcelona, España Nestlé Sa A tiempo completo.Service Desk AI and Innovation Specialist Service Desk AI and Innovation Specialist We are looking for a Service Desk AI and Innovation Specialistto be part of our IT Workforce 360 product organization.Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Workforce 360Type of work: HybridWork Language: Fluent Business EnglishThe role...
-
Service Desk AI and Innovation Specialist
hace 3 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
-
Service Desk AI and Innovation Specialist
hace 3 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
-
Service Desk AI and Innovation Specialist
hace 3 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
-
Service Desk AI and Innovation Specialist
hace 3 semanas
Barcelona, Barcelona, España Nestlé Sa A tiempo completoJoin Our Team as a Service Desk AI and Innovation SpecialistWe are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization in Barcelona. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies such as AI and...
-
Service Desk Ai And Innovation Specialist
hace 2 meses
Barcelona, España Nestlé Sa A tiempo completoService Desk AI and Innovation Specialist Service Desk AI and Innovation Specialist We are looking for a Service Desk AI and Innovation Specialist to be part of our IT Workforce 360 product organization .Position Snapshot Location: Barcelona Type of Contract: Permanent Stream: IT Workforce 360 Type of work: Hybrid Work Language: Fluent Business English...
-
Service Desk Ai And Innovation Specialist
hace 1 mes
Barcelona, España Nestlé Sa A tiempo completoService Desk AI and Innovation Specialist Service Desk AI and Innovation Specialist We are looking for a Service Desk AI and Innovation Specialistto be part of our IT Workforce 360 product organization.Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Workforce 360Type of work: HybridWork Language: Fluent Business EnglishThe...
-
Barcelona, España Nestlé Sa A tiempo completo.Service Desk AI and Innovation SpecialistService Desk AI and Innovation SpecialistWe are looking for a Service Desk AI and Innovation Specialistto be part of our IT Workforce 360 product organization.Position SnapshotLocation: BarcelonaType of Contract: PermanentStream: IT Workforce 360Type of work: HybridWork Language: Fluent Business EnglishThe roleUnder...
-
Service Desk Specialist
hace 2 semanas
Barcelona, Barcelona, España The Workshop A tiempo completoService Desk SpecialistAt The Workshop, we're seeking a skilled Service Desk Specialist to join our Blockchain team. As a key member of our IT support team, you'll provide advanced technical support and drive continuous improvement in our IT services.Key Responsibilities:Provide Tier 1 (triage) and Tier 2 (advanced) IT Service Desk support as part of a...
-
Chief AI Innovation Officer
hace 4 días
Barcelona, Barcelona, España TD SYNNEX Europe Services and Operations S.L.U. A tiempo completoAI Business Unit Director OpportunityTD SYNNEX EMEA is seeking an exceptional individual to lead our AI business unit and elevate our presence as the premier AI Specialist Technology Provider in EMEA. As AI Business Unit Director, you will spearhead the mission to make TD SYNNEX the #1 AI Specialist Technology Distributor in EMEA. Your expertise in business...
-
Service Desk Specialist
hace 2 semanas
Barcelona, España The Workshop A tiempo completoJoin our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry.Our motto is to move "Fearlessly Forward" together.Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain...
-
AI Innovation Specialist
hace 2 semanas
Barcelona, Barcelona, España Boston Consulting Group A tiempo completoUnlocking Business Potential through AI InnovationBoston Consulting Group is seeking a talented AI Engineer to join our BCG X team, where you will play a key role in developing innovative AI solutions that drive business growth and transformation.As a member of our engineering team, you will collaborate with clients across various industries and regions to...
-
Service Desk Specialist
hace 4 semanas
Barcelona, España The Workshop A tiempo completoJoin our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry.Our motto is to move "Fearlessly Forward" together.Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain...
-
AI Model Observability Specialist
hace 6 días
Barcelona, Barcelona, España Moody'S Investors Service A tiempo completoJob Title: AI Model Observability SpecialistAbout Us: At Moody's Investors Service, we strive to create an inclusive environment where everyone feels welcome to be who they are, with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.Job Description: We are seeking a self-driven and passionate...
-
AI Innovation Specialist
hace 1 semana
Barcelona, Barcelona, España BMAT Music Innovators A tiempo completoAbout BMAT Music InnovatorsWe're a team of passionate individuals who enjoy working together to make music live forever. Our mission is to help the music industry thrive through innovative technology and open-minded collaboration.Internship OverviewWe're looking for talented individuals to join our team as AI Innovation Specialists. As part of our internship...
-
AI Model Observability Specialist
hace 2 semanas
Barcelona, Barcelona, España Moody'S Investors Service A tiempo completoJob Description:We are seeking a skilled AI Model Observability Engineer to join our tech team at Moody's Investors Service. As an AI Model Observability Engineer, you will play a critical role in ensuring the stability, reliability, and performance of our existing AI models.Responsibilities:• Maintain the stability and functionality of the current AI...
-
AI Application Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Ai Build Limited A tiempo completoJob Title: AI Application Support SpecialistWe are seeking a highly skilled AI Application Support Specialist to join our team at Ai Build Limited. As a key member of our operations department, you will be responsible for providing top-notch support for AI applications and technologies.Key Responsibilities:Optimize and adapt scientific application codes to...
-
AI Application Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Ai Build Limited A tiempo completoJob Title: AI Application Support SpecialistWe are seeking a highly skilled AI Application Support Specialist to join our team at Ai Build Limited. As a key member of our operations department, you will be responsible for providing top-notch support for AI applications and technologies.Key Responsibilities:Optimize and adapt scientific application codes to...
-
Ai Innovation Architect
hace 2 semanas
Barcelona, España Sdg Group A tiempo completo.Lead AI Innovation with SDG: Global Leaders in Data & AI SDG Group boasts a robust AI capability with over 200 multidisciplinary experts, including Industry & Business Domain experts, Business Scientist, AI architects & AI Engineers, AI R&D and AI Compliance & Governance Experts. With proven experience across 70+ clients and 100+ use cases, we deliver AI...
-
Ai Innovation Architect
hace 1 semana
Barcelona, España Sdg Group A tiempo completo.Lead AI Innovation with SDG: Global Leaders in Data & AISDG Group boasts a robust AI capability with over 200 multidisciplinary experts, including Industry & Business Domain experts, Business Scientist, AI architects & AI Engineers, AI R&D and AI Compliance & Governance Experts.With proven experience across 70+ clients and 100+ use cases, we deliver AI...
Service Desk Ai And Innovation Specialist
hace 2 meses
Service Desk AI and Innovation Specialist Service Desk AI and Innovation Specialist We are looking for a Service Desk AI and Innovation Specialist to be part of our IT Workforce 360 product organization .
Position Snapshot
Location: Barcelona
Type of Contract: Permanent
Stream: IT Workforce 360
Type of work: Hybrid
Work Language: Fluent Business English
The role
Under the supervision and guidance of your Global Service Desk Product Owner based in Barcelona, you will play a crucial role in revolutionizing our service desk operations. This individual will leverage advanced technologies (AI and Automation) to optimize workflows, improve customer experiences, and drive efficiencies. The ideal candidate will have a strong technical background, a passion for innovation, and a proactive approach to problem-solving.
What you'll do
Start the day with a team stand-up meeting to discuss ongoing projects and identify immediate priorities.
Review and analyze service desk performance metrics from the previous day to identify patterns and areas for improvement.
Collaborate with cross-functional teams to brainstorm and implement innovative solutions for recurring service desk issues.
Develop and test new automated workflows using AI and automation tools to streamline routine service desk tasks.
Provide support and guidance to team members on complex technical issues, leveraging AI-driven insights for efficient resolution.
Conduct training sessions for the service desk team to ensure effective use of new technologies and processes.
Monitor the implementation of automated solutions, making adjustments as necessary to optimize performance.
Document new processes, procedures, and technical solutions to maintain a comprehensive knowledge base.
End the day with a review of the day's accomplishments and plan for the next steps in ongoing projects.
We offer you
We offer more than just a job. We put people first and inspire you to become the best version of yourself:
Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
Bachelor's degree or higher, preferably Computer Science, Engineering, Business Administration or related area.
+5 years of experience in IS/IT Service Management, Customer Experience closest to the Business.
Demonstrated experience in a product-based IS/IT organization.
Experienced professional to manage Continuous Improvement Projects and Initiatives as a service or product to deliver excellenc.e
Experience in ServiceNow Platform.
Bonus Points if you:
ITIL 4, AI and Scrum Professional Certified is a differentiation.
Strong understanding of AI and automation technologies, such as RPA (Robotic Process Automation) and machine learning.
Proficiency with IT service management (ITSM) tools and platforms.
Experience with scripting languages (e.g., Python, PowerShell) is highly desirable.
About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.
About Nestlé We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
How we will proceed:
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
We are looking for a Service Desk AI and Innovation Specialist to be part of our IT Workforce 360 product organization .
Position Snapshot
Location: Barcelona
Type of Contract: Permanent
Stream: IT Workforce 360
Type of work: Hybrid
Work Language: Fluent Business English
The role
Under the supervision and guidance of your Global Service Desk Product Owner based in Barcelona, you will play a crucial role in revolutionizing our service desk operations. This individual will leverage advanced technologies (AI and Automation) to optimize workflows, improve customer experiences, and drive efficiencies. The ideal candidate will have a strong technical background, a passion for innovation, and a proactive approach to problem-solving.
What you'll do
Start the day with a team stand-up meeting to discuss ongoing projects and identify immediate priorities.
Review and analyze service desk performance metrics from the previous day to identify patterns and areas for improvement.
Collaborate with cross-functional teams to brainstorm and implement innovative solutions for recurring service desk issues.
Develop and test new automated workflows using AI and automation tools to streamline routine service desk tasks.
Provide support and guidance to team members on complex technical issues, leveraging AI-driven insights for efficient resolution.
Conduct training sessions for the service desk team to ensure effective use of new technologies and processes.
Monitor the implementation of automated solutions, making adjustments as necessary to optimize performance.
Document new processes, procedures, and technical solutions to maintain a comprehensive knowledge base.
End the day with a review of the day's accomplishments and plan for the next steps in ongoing projects.
We offer you
We offer more than just a job. We put people first and inspire you to become the best version of yourself:
Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
Bachelor's degree or higher, preferably Computer Science, Engineering, Business Administration or related area.
+5 years of experience in IS/IT Service Management, Customer Experience closest to the Business.
Demonstrated experience in a product-based IS/IT organization.
Experienced professional to manage Continuous Improvement Projects and Initiatives as a service or product to deliver excellenc.e
Experience in ServiceNow Platform.
Bonus Points if you:
ITIL 4, AI and Scrum Professional Certified is a differentiation.
Strong understanding of AI and automation technologies, such as RPA (Robotic Process Automation) and machine learning.
Proficiency with IT service management (ITSM) tools and platforms.
Experience with scripting languages (e.g., Python, PowerShell) is highly desirable.
About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.
About Nestlé We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
How we will proceed:
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
#J-18808-Ljbffr
