Busqueda Urgente Consumer Disputes

hace 1 semana

Barcelona, España Edreams Odigeo A tiempo completo

.As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal and reputational risks, you'll provide valuable insights to optimise processes across the business, ultimately improving the customer experience. The Consumer Disputes & Litigations Team Lead role reports to the VIP Customer Communications Manager and joins the eDreams ODIGEO Communications team, which is in a strong growth environment, and will be based in our Barcelona office.Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.20 million customers – 44 markets – 5 brands – 5.4M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do:The Role's Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Consumer Disputes & Litigations Team Lead you will be in charge of:- Coach, lead, and support your team members to deliver high-quality, results-oriented and innovative solutions to mitigate legal consumer risks and increase our customer satisfaction; - Managing the day-to-day prioritisation and workflow; - Report on KPIs and performance follow-up; - Support your team in writing, editing, approving and distributing communication material to consumer authorities, associations, lawyers, and other private legal practitioners; - Coordinate Legal inquiries with the Legal and Regulatory team; - Coordinate GDPRinquiries with the DPO team; - Support the Manager in coordinating relationships with government and regulatory authorities in relation to our consumer cases; - Report identified PR risks in both national and local media to minimise negative visibility in print, broadcast, TV and online; - Lead initiatives and projects as well as coordinate your team members on it; - Measure, analyse and report on the results of initiatives, present them in a clear and effective way in order to improve the team's performance and optimise business processes, as well as implement them accordingly.What you need to succeed:Job RequirementsBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team

  • Consumer Disputes

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking a passionate experienced Consumer Disputes amp; Litigations Team Lead to champion customer satisfaction In this role youll lead a highperforming team managing consumer disputes amp; litigations By also proactively identifying legal and...

  • Consumer Disputes

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal and...

  • Consumer Disputes

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    Barcelona, España Home Helpers Of Lake Country A tiempo completo

    .Consumer Disputes & Litigations Team Lead - (Hybrid) Consumer Disputes & Litigations Team Lead - (Hybrid)As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead...

  • Consumer Disputes

    hace 1 semana

    Barcelona, España Edreams A tiempo completo

    .Consumer Disputes & Litigations Team Lead - (Hybrid)As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes &...

  • Consumer Disputes

    hace 1 semana

    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal...

  • Consumer Disputes

    hace 4 días

    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal...

  • Consumer Disputes

    hace 1 semana

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step?Start your journey with usWere seeking a passionate experienced Consumer Disputes amp; Litigations Team Lead to champion customer satisfaction In this role youll lead a highperforming team managing consumer disputes amp; litigations By also proactively identifying legal and...

  • Consumer Disputes

    hace 1 semana

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal and...

  • Consumer Disputes

    hace 1 semana

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal and...

  • Consumer Disputes

    hace 3 semanas

    Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We're seeking a passionate, experienced Consumer Disputes & Litigations Team Lead to champion customer satisfaction. In this role, you'll lead a high-performing team managing consumer disputes & litigations. By also proactively identifying legal...

  • Consumer Disputes

    hace 3 semanas

    Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking a passionate experienced Consumer Disputes amp; Litigations Team Lead to champion customer satisfaction In this role youll lead a highperforming team managing consumer disputes amp; litigations By also proactively identifying legal and...

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    Barcelona, España Blu Selection A tiempo completo

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    Barcelona, España Edreams Odigeo A tiempo completo

    .As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced French Qualified Consumer Lawyer to join our Business Legal team in Barcelona (hybrid) in order to manage the litigations and supporting, reviewing and monitoring the B2C commercial practices of the company. If you're...

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    Barcelona, España Vueling Airlines Sa A tiempo completo

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    Barcelona, Barcelona, España American President Lines A tiempo completo

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    hace 4 semanas

    Barcelona, España Mcr International A tiempo completo

    MFC-2404-112DELEGADO DE VENTAS ESPECIALISTABARCELONAEmpresa líder en el sector de ginecología, busca un profesional con más de 3 años de experiencia como Delegado de Ventas en el ámbito farmacéutico. Estamos en búsqueda de un Delegado de Ventas con experiencia para unirse a nuestro equipo en Barcelona.Responsabilidades Principales:- Desarrollar y...