Manager, Contracting Operations

hace 3 semanas


Madrid, España Axionova Engineering Limited A tiempo completo

.Full Job Description About Axionova Engineering Ltd. Axionova Engineering Ltd. is an industry leader committed to delivering top-quality engineering solutions that empower communities and drive progress. Our team combines decades of expertise with advanced technology to ensure high performance across all projects. With a growing network of field engineers and professionals, we aim to revolutionize the way engineering services are delivered and to build a sustainable future. Join Us At Axionova, we are always searching for talented, forward-thinking, and empathetic team members. By joining us, you will have a hands-on role in projects across various sectors and the chance to shape the future of our field services. Job Summary Axionova is hiring a Manager of Contracting Operations to lead and scale our field engineering teams. This role involves a blend of leadership, process improvement, and collaboration with key stakeholders to ensure the efficient delivery of field services. The ideal candidate will have extensive experience leading operations teams that excel in streamlining processes, managing large field assignments, and fostering client relationships. You will report directly to the Director of Operations and work closely with them to optimize workflows, maintain service quality, and support team growth. Key Responsibilities 1. Set Direction for the Field Operations Team - Establish the strategic vision for Axionovas field operations, ensuring high service standards. - Hire, train, and manage a team of 8-10 field engineers, developing skills and monitoring performance. - Define and maintain Service Level Agreements (SLAs) and oversee adherence to quality standards. 2. Optimize Field Operations Efficiency - Identify opportunities to automate field processes and increase operational efficiency. - Oversee resource allocation to balance workload across multiple tasks and ensure smooth task handoffs. - Resolve escalations quickly and effectively to maintain strong client relationships. 3. Enhance Tools and Systems - Work with product and operations teams to improve tools that assist with scheduling, reporting, and data analysis. - Advocate for system improvements that empower field engineers to self-serve for routine needs, increasing operational productivity. 4. Provide Insight on Field Service Improvements - Collect and analyze data from field operations to identify opportunities for improvement and increased efficiency. - Communicate findings and provide actionable feedback to the organization to refine services and enhance customer experience. 5. Drive Team Efficiency and Satisfaction - Foster an environment that values efficiency, safety, and innovation while maintaining high standards for customer service. - Support team growth and engagement by driving initiatives that build morale and foster a sense of community within the team



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