Technical Service

hace 2 días


Madrid, España Hub Talent A tiempo completo

Desde HubTalent buscamos incorporar un técnico de soporte / servicio para compañía dedicada a la tecnología en ámbito intralogístico y almacenes.
Te incorporarás directamente en su plantilla
FUNCIONES: Gestión de incidencias: Resumen de los tickets y comunicación de los resultados al cliente.
Soporte a la hotline para solucionar problemas.
Gestión de problemas: análisis de averías repetitivas o muy importantes.
Mejora continua: Realización de reuniones con el cliente y su documentación, poniendo el foco en la mejora continua.
Posibilidades de mejora, enseñar y derivar proyectos.
Soporte: Brindar asistencia y asesoramiento práctico a los técnicos en el sitio de trabajo frente a cualquier dificultad técnica.
Proveer apoyo logístico al equipo de soporte telefónico (hotline).
Colaborar con el equipo de gestión de incidencias y, en caso necesario, reemplazar a los técnicos en la supervisión de la resolución de problemas.
Condiciones Crecimiento profesional, Multinacional, Estabilidad profesional, 1 Día de teletrabajo, Flexibilidad horaria.
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