(Junior) Customer Success Manager

hace 3 semanas


Barcelona, España roadsurfer A tiempo completo

Warum roadsurfer? TEAMSPIRIT & TEAMEVENTS: Freu dich auf eine kollegiale Atmosphäre mit flachen Hierarchien, jede Menge Spaß und großartigem Teamspirit sowie regelmäßige Teamevents wie gemeinsame Sportsessions, Pizza & Bier Abende, etc.
FLEX WORK & WORKACTION: Du bist flexibel hinsichtlich der Arbeitszeit und kannst dank unserer Flex Work Policy zwischen Bürotagen und Home-Office Tagen wechseln und einen Monat pro Jahr aus dem europäischen Ausland arbeiten
PERSONAL DEVELOPMENT: Wir unterstützen deine persönliche und fachliche Weiterentwicklung durch einen individuellen Growth Plan und unsere Inhouse Academy
CAMPER BUDGET: Du bekommst eine jährliche Freimiete für unsere Camper, damit du den #happyroadsurfing Lifestyle selbst erleben kannst
DISCOUNTS: Nutze unsere Corporate Benefits Plattform, die Travel Industry Card und Family & Friends Rabatte
OFFICE DOGS: Hunde im Büro sind bei uns herzlich willkommen
Die Rolle - deine Leidenschaft Eigenständige Beratung unserer roadsurfer Interessent:innen und Kund:innen: Du bist erster Ansprechpartner und stehst für Fragen hinsichtlich unserer Produkte rent, abo, myroadsurfer und spots zur Verfügung
First-Level-Support: Du bietest unseren Kunden Lösungen in herausfordernden Reisesituationen an und sicherst eine fallabschließende Betreuung
Bearbeitung von Buchungsanpassungen: Deine Aufgabe umfasst die Koordination von bestehenden Buchungen und Abos, sei es bei Updates, Umbuchungen oder Stornierungen
Schnittstellenkommunikation: Du arbeitest in enger Abstimmung mit anderen Teams, darunter die Produktentwicklung, unsere internationalen Stationen und dem Sales-Team, um die Servicequalität zu maximieren
Was du brauchst, um mit uns auf einer Welle zu surfen Idealerweise hast du bereits erste Erfahrungen im Bereich Kundenservice / -support oder im Dienstleistungssektor sammeln können (Quereinstieg möglich)
Du bist ein Kommunikationstalent – auf Deutsch und Englisch (weitere Sprachen sind ein Plus)
Du bist geschickt im Umgang mit Beschwerden und bewahrst in schwierigen Situationen einen kühlen Kopf
Erfahrung mit Zendesk oder einem ähnlichen Support-System wäre wünschenswert
Du hast ein positives Mindset, das unsere Kund:innen durch das Telefon spüren können
Du hast eine echte Leidenschaft für Camping, Reisen, Roadtrips und ferne Länder
Dein Vertrag GEHALT: Dein Gehalt liegt je nach Erfahrung zwischen 2.300 € - 2.500 € monatlich
ARBEITSZEITEN:
Wir sind für unsere Kunden Mo-So von 08-20h erreichbar. Deine Freizeit ist uns genauso heilig wie dir Deshalb legen wir hohen Wert auf frühzeitige Schichtplanung, versuchen einzelne Wünsche bestmöglich zu berücksichtigen und natürlich darfst du immer wieder auch im Homeoffice arbeiten
ARBEITSPLATZ: Die Arbeit im Homeoffice ist möglich, aber wir freuen & erwarten uns, dass du an 2-3 Tagen pro Woche im Büro persönlich dabei bist
Bereit zu surfen? Wir freuen uns auf deine Bewerbung Für Rückfragen kannst du dich auch gern jederzeit an uns unter ****** wenden.
ABOUT #ROADSURFER As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that's only the beginning. We are growing fast, so hop on board and join us on our journey. We're looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?

#J-18808-Ljbffr



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