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Technical Support Specialist for eBike Systems
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Ebike Technical Support Specialist
hace 2 meses
Job Description As an EBike Inside Technical Support Specialist for Italy your main functions will be:
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts,topics.
Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
Make decisions on warranty per company guidelines.
Document calls/cases in a CRM (Customer Relationship Management) tool
Responsible for developing and maintaining excellent customer relationships.
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