Workforce Manager
hace 1 mes
.Back Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.Be part of an exciting and growing international adventure that will change the way the world consumes tech.What does a Workforce Manager (WFM) do?As our BPO Workforce Manager, think of yourself as the strategist who keeps our operations smooth, efficient, and always one step ahead. You'll be the one monitoring email queues, managing backlogs, minimizing phone wait times, and ensuring that every interaction we have with our customers is timely and efficient. The goal? Operational excellence—by enhancing workflows, reducing Average Handling Time (AHT), and balancing resource allocation for maximum impact.Imagine your role as a Workforce Manager:You're at the center of everything—overseeing real-time performance, working closely with our BPO partners, and collaborating with other teams to identify improvements. You're looking at today's staffing and tomorrow's forecasts, managing email queues, and anticipating changes in demand. You will be the go-to person for optimizing resources and making data-backed decisions that align with our growth.YOUR MISSION (IF YOU ACCEPT IT):Real-Time Monitoring:Keep an eye on queues and backlogs, ensuring customer queries are resolved efficiently.Manage phone and chat wait times, implementing strategies to minimize customer delays.Track SLAs and productivity across teams, providing actionable reports to stay on target.Workflow Optimization:Spot bottlenecks and inefficiencies, developing solutions to streamline processes.Collaborate with teams across the company to implement workflow enhancements, boosting productivity and reducing AHT.Performance Analysis:Maintain scheduling accuracy across all departments.Analyze forecast vs. actual data to identify gaps and opportunities, aligning resources to meet demand.Partner Collaboration:Be the primary point of contact for our BPO partners, fostering strong relationships and communication.Work together with BPOs on shared goals for optimizing workflows and enhancing performance.Monitor daily staffing levels, attendance, and schedule adherence, ensuring teams are prepared to meet every demand.Continuous Improvement:Lead initiatives aimed at enhancing efficiency and reducing operational costs.Drive ongoing improvements in operational processes to keep us agile and responsive in a fast-paced environment
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Workforce Manager
hace 7 días
Barcelona, España Msx International A tiempo completo.Workforce ManagerAre you an experience workforce planner? Are you structured, organized and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The RoleThe Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to...
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Workforce Manager
hace 16 horas
Barcelona, España Msx International Inc. A tiempo completo.Select how often (in days) to receive an alert:Are you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The RoleThe Workforce Planner will manage the forecasting, capacity planning, scheduling, and will oversee...
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Workforce Manager
hace 3 horas
Barcelona, España Msx International Inc. A tiempo completo.Are you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry? MSX International has the job for you! The Role The Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize...
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Workforce Manager
hace 1 semana
Barcelona, España MSX INTERNATIONAL A tiempo completo**Workforce Manager** **Are you an experience workforce planner? Are you structured, organized and do you have the adaptability to work in the dynamic and competitive automotive industry?** **MSX International has the job for you!** **The Role** The Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time...
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Workforce Manager
hace 1 semana
Barcelona, España Msx International A tiempo completoWorkforce Manager Are you an experience workforce planner?Are you structured, organized and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The Role The Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities...
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Workforce Manager
hace 5 días
Barcelona, España Msx International Inc. A tiempo completo.Are you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The Role The Workforce Planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize...
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Workforce Manager
hace 17 horas
Barcelona, España Msx International Inc. A tiempo completoAre you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you! The RoleThe Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize staff...
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Workforce Manager
hace 2 horas
Barcelona, España Msx International Inc. A tiempo completoAre you an experienced workforce planner?Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The Role The Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize staff...
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Workforce Manager
hace 1 día
Barcelona, España MSX International Inc. A tiempo completoAre you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The RoleThe Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize staff...
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Workforce Manager
hace 13 horas
Barcelona, España MSX International Inc. A tiempo completoAre you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry? MSX International has the job for you! The Role The Workforce planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize...
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Workforce Manager
hace 5 días
Barcelona, España Msx International Inc. A tiempo completoAre you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you! The RoleThe Workforce Planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize staff...
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Workforce Manager
hace 5 días
Barcelona, España Msx International Inc. A tiempo completoAre you an experienced workforce planner?Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The Role The Workforce Planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize staff...
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Strategic Workforce Planning Manager
hace 6 horas
Barcelona, Barcelona, España Msx International Inc. A tiempo completoCompany OverviewM Msx International Inc. is a leading provider of workforce management solutions in the automotive industry, seeking an experienced Strategic Workforce Planning Manager to join our team.Estimated Salary: $70,000 - $100,000 per yearJob DescriptionThe Workforce Planner will be responsible for managing forecasting, capacity planning, scheduling,...
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Workforce Manager
hace 6 días
Barcelona, España MSX International Inc. A tiempo completoAre you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry? MSX International has the job for you! The Role The Workforce Planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize...
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Workforce Manager
hace 5 días
Barcelona, España MSX International Inc. A tiempo completoAre you an experienced workforce planner? Are you structured, organized, and do you have the adaptability to work in the dynamic and competitive automotive industry?MSX International has the job for you!The RoleThe Workforce Planner will manage the forecasting, capacity planning, scheduling, and will oversee real-time monitoring activities to optimize staff...
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Workforce Manager
hace 1 mes
Barcelona, España Back Market A tiempo completoBack Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...
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Workforce Optimization Manager
hace 4 semanas
Barcelona, Barcelona, España Back Market A tiempo completoWorkforce Manager OverviewAt Back Market, we're revolutionizing the way people consume tech sustainably. As a Workforce Manager, you'll play a crucial role in ensuring our operations run smoothly, efficiently, and always one step ahead. Your mission is to monitor email queues, manage backlogs, minimize phone wait times, and ensure timely and efficient...
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Workforce Manager
hace 1 mes
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
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Workforce Manager
hace 1 mes
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
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Workforce Manager
hace 4 semanas
Barcelona, España Back Market A tiempo completoBack Market is the world's leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
