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Banking Technology Architect
hace 3 meses
We are looking for passionate, curious and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Accenture you'll work on innovative projects and develop your career, collaborating with the best teams in the world. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.**About Accenture**Accenture is a leading global professional services company, providing a broad range of services at scale in strategy and consulting, interactive, technology and operations,with digital capabilities across all off these services.We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers.With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.**About the role**We are currently looking for **Banking Technology Architect - Contact Center****Job Description**:- Responsible of leading teams to undertake IT projects/maintenance activities in Financial EntitiesKey Responsibilities:- Supervise international IT teams (usually 5-10 people)- Ensure delivery on time and quality of service deliverables. Ensure Service Level Agreements accomplishment- Identify and promote actions to improve the serviceBasic Qualifications:- +3 years' experience leading teams in maintenance/project IT in Technology area and specifically in Financial Service SectorStrong technical knowledge in one or more of the following areas is essential:- Contact Center software- Contact Center Reporting and Virtual Assistant- Genesis telephony system- Speech Analytics software- Integrated ticketing systems- Good level of spoken and written English is mandatory- Strongly result-oriented profile#J-18808-Ljbffr
