Follow Claims Specialist

hace 1 mes


Madrid, España Xl Catlin A tiempo completo

Flexible Work Eligible: Flexible Work Schedule

DISCOVER your opportunity
Follow Claims Specialist - Claims Operations

Madrid, Spain

As Follow Claims Specialist you will join our Claims Department in the Iberia branch of AXA XL, playing an important part in the continuous improvement agenda of the Department.

You will work in an international environment and collaborate with stakeholders inside and outside of Claims (e.g.: Credit Control, AXA XL India & Poland teams) to improve engagement and best advance team objectives.

In this role you will proactively manage follow business claims to ensure records are completed, accurate and up to date. You will assist Spain Claims Department in several duties such as preparation of control reports, weekly reports, monthly metrics report, mail and phone calls, collection of judicial suits through Taxes portals. Administrative support is also to be provided when necessary.

What will your essential responsibilities include?

Supervise follow business outsourced in India and Poland.

Review follow claims statements on a monthly basis, ensure that records are complete, accurate and up to date.

Follow up with India & Poland teams.

Provide support to claims Spain department as needed: Open, sort and distribute incoming correspondence, receive calls, preparation of control reports, weekly reports, monthly metrics report, collection of judicial suits through Taxes portals.

Handling of Casualty Fast Track claims.

This position reports to the Claims Operations Team Leader, Spain.

SHARE your talent
We're looking for someone who has these abilities and skills:

Bachelor´s degree desirable but not exclusive

You can work in English and Spanish, communicating fluently in both written and spoken

Proven experience in similar functions and responsibilities

Demonstrated experience with Word, Excel, Power Point and Outlook

Ability to develop and maintain relationships with customers, internal colleagues and departments, as well as across the AXA XL and AXA Group enterprises.

Effective organizational skills, ability to prioritize.

Client-serviced focus: professionalism and diplomacy in communications.

Excellent problem-solving, analytical and decision-making skills combined with a strong work ethic.

You thrive in a fast-paced, dynamic and high energy environment and are comfortable with uncertainty and cultural differences. You are willing and able to demonstrate flexibility and calm under pressure.

Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements

Enhanced family friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature : How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change : The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG : All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

Location : ES-MD-Madrid

Work Locations : ES Madrid Plaza de la Lealtad 4 Plaza de la Lealtad 4 1st and 2nd Floors Madrid 28014

Job Field : Claims

Schedule : Full-time

Job Type : Standard

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