Workforce Planner Analyst
hace 3 semanas
.We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch, and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.4 trillion—to connect people in real life in an enjoyable and sustainable way. TravelPerk are innovators.During the last year we have welcomed and acquired the likes of Click Travel, NexTravel, and Albatross to the team. From TravelCare, to FlexiPerk, and of course GreenPerk, we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in If you're ready to take off with us, keep readingJob Title: Workforce Planner AnalystWe are looking for a Workforce Planner Analyst to join the Work Force Management team based here in Barcelona.As a Workforce Planner Analyst, you would:Generate and modify agent schedules within Customer Care (CC) to ensure coverage and Service Level Delivery in a multi-location and multi-skill environment.Optimize non-productive presence time managing low/high volumes during the day maximizing agent occupancy without impacting SLAs.Work with key internal and external stakeholders across a fast-paced, collaborative environment.Identify potential gaps in schedule coverage and present schedule recommendations to the business to proactively address those gaps.Provide staffing requirements at an interval level, based on current volume, productivity, and shrinkage projections.Update on a daily basis the Workforce system with the unplanned exceptions.Manage the time-off and bank holidays agents request based on available slots.Proactively work with our real-time analyst to re-optimize daily schedules to maximize productivity.Maintain WFM software including setup of new associates, changes to department and supervisor, and removal of associates upon resignation/termination.Develop a culture of continuous improvement within resource management practices on site and in the wider network.Develop and administer creative scheduling solutions to increase call center staffing productivity.Develop contingency plans, direct activities during problem resolution efforts, and participate in post-resolution analysis.Support, coach internal agents and educate global operations on WFM principles and the importance of schedule adherence.Develop and implement scheduling processes and procedures to support full engagement with internal data providers and stakeholders
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Senior Workforce Analyst
hace 7 días
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoSenior Workforce AnalysteDreams ODIGEO is a leading online travel company seeking a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you will be responsible for creating world-class processes for forecasting, capacity planning, and service...
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Senior Workforce Analyst
hace 7 días
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoSenior Workforce AnalysteDreams ODIGEO is a leading online travel company seeking a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you will be responsible for creating world-class processes for forecasting, capacity planning, and service...
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Workforce Management Analyst
hace 2 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoJob SummaryTeleperformance Spain, a leading customer experience management company, is seeking a highly skilled professional to join our team as a Workforce Management Analyst. As a key member of our workforce management team, you will play a crucial role in analyzing and improving our workforce management processes to ensure exceptional customer...
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Workforce Management Analyst
hace 2 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoJob SummaryTeleperformance Spain, a leading customer experience management company, is seeking a highly skilled professional to join our team as a Workforce Management Analyst. As a key member of our workforce management team, you will play a crucial role in analyzing and improving our workforce management processes to ensure exceptional customer...
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Workforce Schedule Analyst
hace 2 semanas
Barcelona, España Jr Spain A tiempo completocol-wideJob Description:We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.Over the...
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Senior Workforce Analyst
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you will play a critical role in ensuring we deliver best-in-class performance from our outsourced...
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Senior Workforce Analyst
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you will play a critical role in ensuring we deliver best-in-class performance from our outsourced...
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Senior Workforce Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organisation and global workforce management function. As a key member of our team, you'll be responsible for creating world-class processes for forecasting, capacity planning, and...
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Senior Workforce Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organisation and global workforce management function. As a key member of our team, you'll be responsible for creating world-class processes for forecasting, capacity planning, and...
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Senior Workforce Optimization Analyst
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you'll play a crucial role in ensuring we deliver exceptional performance from our outsourced centers.Key ResponsibilitiesDevelop and...
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Senior Workforce Optimization Analyst
hace 3 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you'll play a crucial role in ensuring we deliver exceptional performance from our outsourced centers.Key ResponsibilitiesDevelop and...
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Senior Workforce Optimization Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you'll be responsible for creating world-class processes for forecasting, capacity planning, and service...
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Senior Workforce Optimization Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you'll be responsible for creating world-class processes for forecasting, capacity planning, and service...
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Senior Workforce Optimization Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you'll be responsible for creating world-class processes for forecasting, capacity planning, and service...
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Senior Workforce Optimization Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO is a leading online travel company, and we're looking for a highly motivated and data-driven Senior Workforce Analyst to join our Customer Experience organization. As a key member of our global workforce management function, you'll be responsible for creating world-class processes for forecasting, capacity planning, and service...
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K087 | Senior Workforce Analyst
hace 1 mes
Barcelona, España Edreams Odigeo A tiempo completo.Remoto: TeletrabajoeDreams ODIGEO is one of the world's largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it offers the best deals in regular flights, low-cost airlines, hotels, cruises, car...
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Senior Workforce Analyst | Y-529
hace 1 mes
Barcelona, España Edreams Odigeo A tiempo completo.Remoto: TeletrabajoeDreams ODIGEO is one of the world's largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it offers the best deals in regular flights, low-cost airlines, hotels, cruises, car...
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Data Analyst
hace 4 meses
Barcelona, España Planner 5D A tiempo completoAt Planner 5D we are building a team of analysts and data scientists to cover our constantly growing needs. We are looking for people who can understand our product's needs and translate them to measurable data, and maintain reporting infrastructure. You will be at the core of decisions having an extreme impact on evaluating products. **Our tool...
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Demand Planner Analyst
hace 4 meses
Barcelona, España Ethikos A tiempo completoJoin a leading multinational chemical company as a **Demand Planner Analyst**, where your insights will drive our forecasting process. You'll play a pivotal role in aligning customer needs with our business strategy, ensuring we make smart, data-driven decisions. **Your Impact**: - **Analytical Scope**:Leverage data to predict future demands, overlaying...
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Senior Workforce Analyst
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleeDreams ODIGEO, a leading online travel company, is seeking a highly motivated and data-driven Senior Workforce Analyst to join its Customer Experience organization. As a key member of the global workforce management function, you will be responsible for creating world-class processes for forecasting, capacity planning, and service...
