Senior Client Success Manager
hace 2 días
.Global Payroll – Enterprise Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.
This division is paramount to the success of the Multi-Country Payroll business, impacting client growth, engagement, and retention by driving successful and measurable client outcomes through the adoption, utilization, and optimization of ADP solutions.The Senior Client Success Manager (Sr. CSM) serves as an advocate of ADP's Global Payroll Solution and Service capabilities, while driving ADP's message as a world leader in the Global Payroll industry into the client base.
Key areas of focus include: Ongoing management of strong, productive relationships with key & designated client contacts.
Alignment with Client Success Leaders.
Collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and Implementation teams to retain assigned clients, deliver best in class services to our client and influence additional business.
Adherence to defined processes and achieve targets established annually.
The position demands a strong combination of account management / relationship building skills together with use of tools & process to address this market segment specificities.
Success in this role can be defined by year over year increases in metrics related to customer satisfaction indexes, client retention rates, contract renewals, referencability, client footprint and revenue growth.
Job Responsibilities: Effective management of a client's portfolio of Global Payroll client accounts to ensure client satisfaction, retention & growth.
Cultivation of a trusted-advisor relationship with clients to influence their propensity to partner with ADP.
Consultative client approach, recognizing actions that demonstrate exemplary partnership by incorporating a deep understanding of the client needs with appropriate ADP Global Payroll solutions.
Address & resolve escalated client issues or concerns.
Oversee and support effective and mutually beneficial contract (re)negotiations.
Ensure appropriate utilization and consistent execution of tools, communications, processes, client satisfaction and retention activities, and metrics.
Manage multi country/multi region/multi product portfolios of clients.
Responsible for the overall health of the client influencer relationship and position of ADP as the provider of choice.
Client Communication: Demonstrate strong "listening", presentation, meeting management and relationship management/servicing skills.
Compile and deliver monthly, quarterly, or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client.
Educate client on new products and enhancements, encouraging client adoption
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp, Inc. A tiempo completo.Global Payroll – Enterprise Client Success Senior Client Success Manager(Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp, Inc. A tiempo completoGlobal Payroll – Enterprise Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp A tiempo completo.Global Payroll – Enterprise Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager
hace 1 día
Barcelona, España Adp A tiempo completoGlobal Payroll – Enterprise Client Success Senior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp - Automatic Data Processing A tiempo completo.Global Payroll - Enterprise Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of the...
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp, Inc. A tiempo completo.Global Payroll – Enterprise Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp A tiempo completoGlobal Payroll – Enterprise Client Success Senior Client Success Manager (Sr. CSM) The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager
hace 3 días
Barcelona, España ADP A tiempo completo**Senior Client Success Manager - temporary contract** The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients. This division is paramount to the success of the Multi-Country Payroll...
-
Senior Client Success Manager
hace 2 días
Barcelona, España Adp, Inc. A tiempo completoGlobal Payroll – Enterprise Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of...
-
Senior Client Success Manager | Ho-679
hace 3 días
Barcelona, España Ares Consultores A tiempo completo.Senior Client Success Manager - temporary contractThe Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of the Multi-Country Payroll...
-
Senior Client Success Manager | Ho-679
hace 3 días
Barcelona, España Ares Consultores A tiempo completo.Senior Client Success Manager - temporary contract The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of the Multi-Country Payroll...
-
Senior Client Success Manager
hace 2 días
Barcelona, España ADP A tiempo completoGlobal Payroll - Client Success Manager (CSM) The Client Success Manager (CSM) serves as an advocate of ADP’s Global Payroll Solution and Service capabilities, while driving ADP’s message as a world leader in the Global Payroll industry into the client base. Within the Client Success, this role is 100% dedicated to our ADP Global Payroll Client, which...
-
Senior Client Success Manager | Ho-679
hace 3 días
Barcelona, España Ares Consultores A tiempo completoSenior Client Success Manager - temporary contract The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of the Multi-Country Payroll...
-
Senior Client Success Manager
hace 1 día
Barcelona, España Adp - Automatic Data Processing A tiempo completoGlobal Payroll - Enterprise Client SuccessSenior Client Success Manager(Sr. CSM)The Client Success team within the ESI Global Payroll organization is the client voice and leader of the client relationship to ensure client value realization of our solutions to achieve meaningful outcomes for our global clients.This division is paramount to the success of the...
-
Client Success Manager
hace 2 días
Barcelona, España Primer Impacto A tiempo completo**¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!**En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta.Estamos en busca de un **Client Success Manager o Consultor/a de Trade Marketing** extraordinario para unirse a nuestro equipo dinámico y...
-
Client Success Manager
hace 3 días
Barcelona, España Ikigai Talent Goup A tiempo completoSpain, Barcelona Up to 40k Barcelona - Hybrid English CUSTOMER SUCCESS MANAGER FOR REAL STATE STARTUP Welcome, fellow Sales Man! We are currently trying to cover a **Customer Success Role** for a **B2B, SAAS** Startup in Barcelona! This is a **Real Estate Tech Startup** that aims to disrupt the $12 Trillion commercial real estate industry. We are...
-
Zdx274 - Senior Customer Success Manager | K081
hace 3 días
Barcelona, España Ares Consultores A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for businesses and people, raising the importance of pay processes beyond an operational function to become a true business advantage.With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
-
Zdx274 - Senior Customer Success Manager | K081
hace 3 días
Barcelona, España Ares Consultores A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for businesses and people, raising the importance of pay processes beyond an operational function to become a true business advantage.With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
-
Barcelona, España Ares Consultores A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for businesses and people, raising the importance of pay processes beyond an operational function to become a true business advantage.With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
-
Barcelona, España Ares Consultores A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for businesses and people, raising the importance of pay processes beyond an operational function to become a true business advantage.With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
