Quality Assurance Specialist
hace 2 semanas
.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionThe Vendor Management Office team is looking for aGerman speaking Quality AssuranceSpecialistwho will be responsible for ensuring the quality of customer interactions across our global network of outsourced hubs. If you're detail-oriented and passionate about maintaining excellence in service quality, we want you to join our teamIn this role, you will collaborate with cross-functional teams to evaluate and improve vendor performance and training initiatives, enhancing the quality of outsourced customer care interactions across various locations.Key ResponsibilitiesMonitor and analyze Quality Assurance performance, identify trends, conduct evaluations, and collaborate with outsourced teams and training to improve quality.Deliver Quality trainingfor outsourced Quality Assurance Specialists and Team Leaders and other key vendor staff to align them with internal quality assurance protocols.Organizecalibration sessions, ensure alignment with quality standards, and track scoring consistency across teams to identify improvement areas.Analyze data from different sourcesto identify gaps and improvement opportunities in outsourced vendor hubs.Ensure Monthly Evaluation Completion for Hubs:Oversee completion rates, follow up on audits, and provide updates to Hub Managers to meet the monthly evaluation target.Anticipate, identify, and resolve quality issues related to compliance with internal Quality Assurance processes across different vendors.Represent QA in weekly business reviews, communicate key outcomes, and engage with stakeholders for feedback and insights.Cross-functional collaboration:Facilitate discussions with stakeholders on audit findings, share insights for decision-making, and address any related issues for continuous improvement.Analyze quality monitoring data to identify trends, patterns, and areas for improvement, providing recommendations for process enhancements or additional training.Serve as a subject matter expertin quality assurance for outsourced vendor operations, offering guidance to internal leadership on vendor performance.Build and customize quality assurance scorecards, reports, and dashboards to track vendor performance metrics.Stay up to date with industry trends, and best practices to continuously improve the outsourced QA process
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Quality Assurance Specialist
hace 1 mes
Barcelona, Barcelona, España Leadtech A tiempo completoJoin Our Team As A Quality Assurance SpecialistWe are looking for a talented and motivated Quality Assurance Specialist to be part of our dynamic team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by identifying and reporting defects, and collaborating with the development team to resolve these...
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Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Automatic Data Processing, Inc. A tiempo completoAutomatic Data Processing, Inc. is hiring a Quality Assurance Specialist to help us deliver high-quality software products.As a Quality Assurance Specialist, you will create and execute comprehensive test plans and test cases based on project requirements. You will conduct manual testing activities, including exploratory testing, to ensure software...
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Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Kymos Group A tiempo completoWe are seeking a highly skilled Quality Assurance Specialist to join our team at Kymos Group. In this role, you will be responsible for ensuring the quality and compliance of our products with Good Manufacturing Practices (GMP).Company Overview: Kymos Group is a dynamic company located in Cerdanyola del Vallés, at the foothill of Collserola Park, offering a...
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Quality Assurance Specialist
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completo**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Werfen. The successful candidate will be responsible for ensuring that our products meet the highest standards of quality and regulatory compliance.**Key Responsibilities**Develop and implement quality management systems to ensure compliance with regulatory...
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Quality Assurance Specialist for Media Application
hace 3 semanas
Barcelona, Barcelona, España M47 Labs A tiempo completoJob DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at M47 Labs in Barcelona. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our media application.
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Product Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España QIMA A tiempo completoJob OverviewWe are seeking a detail-oriented Product Quality Assurance Specialist to join our Operations team at QIMA. In this role, you will be responsible for ensuring the highest quality standards in our products.
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Gaming Quality Assurance Specialist
hace 2 semanas
Barcelona, Barcelona, España Ubisoft Entertainment A tiempo completoAbout the RoleUbisoft Barcelona, a renowned video game development studio, seeks a skilled Gaming Quality Assurance Specialist to ensure the excellence of their games.
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Quality Assurance Specialist
hace 5 días
Barcelona, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - German Fecha: 5 dic 2024 Quality Assurance Specialist - with German Barcelona Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX! Purpose of the Position: The Quality Assurance...
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Game Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España 626 DIGITAL LEGENDS ENTERTAINMENT S.L. A tiempo completoJob OverviewWe are seeking a highly motivated Game Quality Assurance Specialist to join our team at 626 Digital Legends Entertainment S.L. in Barcelona, Spain.
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Quality Assurance Specialist
hace 4 días
Barcelona, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - GermanFecha: 5 dic 2024Quality Assurance Specialist - with GermanBarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance...
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Quality Assurance Specialist
hace 21 horas
Barcelona, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - German Fecha: 5 dic 2024Quality Assurance Specialist - with GermanBarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance...
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Quality Assurance Specialist
hace 5 días
Barcelona, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - GermanFecha: 5 dic 2024Quality Assurance Specialist - with GermanBarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSX!Purpose of the Position:The Quality Assurance...
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Quality Assurance Specialist
hace 11 horas
Barcelona, Barcelona, España Formel D Gmbh A tiempo completoJob Description:As a Quality Assurance Specialist at Formel D GmbH, you will play a crucial role in ensuring the high quality of our products and services. With your expertise in quality management, you will create guidelines, work instructions, and processes for the entire Formel D Group. Additionally, you will control measures for the continuous...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Npaw A tiempo completoQuality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at NPAW. As a Quality Assurance Specialist, you will be responsible for developing and executing exploratory and acceptance testing to ensure product quality. You will work closely with the development team to identify and prioritize issues, and collaborate...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Santévet A tiempo completoAbout Santévet GroupSantévet Group is a leading provider of pet health insurance solutions in France, Belgium, Germany, Spain, and Italy. With over 450 employees across multiple locations, our company aims to deliver comprehensive coverage for pets.Job Title: Quality Assurance Specialist (QA Engineer)We are seeking an experienced Quality Assurance...
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Quality Assurance Specialist
hace 1 mes
Barcelona, Barcelona, España Santévet A tiempo completoAbout the Role We are seeking a Quality Assurance Specialist to join our team at Santévet, a leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. About You To be successful in this role, you will have at least 5 years of experience as a QA Automation Engineer, be passionate about new...
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Software Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Dentsu A tiempo completoSoftware Quality Assurance SpecialistDentsu is seeking a skilled Software Quality Assurance Specialist to join our agile team in Barcelona, Spain. As a Software Quality Assurance Specialist, you will work closely with your team lead to translate high-level requirements into comprehensive behavioral scenarios.Key Responsibilities:Translate high-level...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description The Vendor Management Office team is looking...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description The Vendor Management Office team is looking...
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Quality Assurance Specialist in Lisbon
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a Quality Assurance Specialist to join our team in Lisbon. As a Quality Assurance Specialist, you will be responsible for ensuring the overall quality of our customer support team. This includes analyzing top issues, mentoring agents on quality, delivering training on new policies, and managing investigations of escalations.About...