Quality Assurance Specialist
hace 5 días
.Quality Assurance Specialist - GermanFecha: 5 dic 2024Quality Assurance Specialist - with GermanBarcelonaDo you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges?This is your role in MSXPurpose of the Position:The Quality Assurance Specialist is responsible for monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery. The QA Specialist provides specialized training, feedback, and recommendations to improve agent performance and overall customer satisfaction. This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring adherence to quality standards and continuous improvement of processes.Main Responsibilities:Quality Monitoring: Regularly review and assess customer service interactions (calls, emails, chats) to ensure agents meet quality standards and follow correct procedures.Performance Evaluation: Analyze individual and team performance, providing actionable feedback and recommendations for improvement to both agents and team leaders.Compliance Checking: Ensure all customer interactions comply with internal guidelines, legal requirements, and industry standards.Process Auditing: Conduct regular audits of customer service processes to ensure efficiency, accuracy, and alignment with project objectives and KPIs.Reporting and Documentation: Prepare detailed quality reports on agent performance, highlighting trends, areas for improvement, and successes.Continuous Improvement: Proactively suggest improvements to processes, tools, and workflows to enhance customer experience and streamline operations.Collaboration: Work closely with team leaders and other QA team members to share insights and collaborate on strategies that enhance overall service quality.Issue Escalation: Identify recurring issues or areas of concern and escalate them to the Project Manager for resolution.Knowledge and Skills Required:Native/bilingual German language and advanced knowledge of English (minimum level B2).In-depth understanding of quality assurance processes and methodologies, particularly in a customer service environment.Strong verbal and written communication skills to provide clear, constructive feedback and collaborate with agents and team leaders.Analytical skills with the ability to identify trends, interpret data, and provide insights that contribute to improved performance.Experience in coaching and developing agents to enhance their skills.Ability to identify inefficiencies in customer service processes and recommend practical solutions.Flexibility to adjust to changing priorities and manage multiple tasks in a dynamic environment.What do we offer you?You will be part of a great team of professionals in an internationally consolidated company
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Quality Assurance Specialist
hace 1 mes
Barcelona, Barcelona, España Leadtech A tiempo completoJoin Our Team As A Quality Assurance SpecialistWe are looking for a talented and motivated Quality Assurance Specialist to be part of our dynamic team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by identifying and reporting defects, and collaborating with the development team to resolve these...
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Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Automatic Data Processing, Inc. A tiempo completoAutomatic Data Processing, Inc. is hiring a Quality Assurance Specialist to help us deliver high-quality software products.As a Quality Assurance Specialist, you will create and execute comprehensive test plans and test cases based on project requirements. You will conduct manual testing activities, including exploratory testing, to ensure software...
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Quality Assurance Specialist
hace 3 semanas
Barcelona, Barcelona, España Kymos Group A tiempo completoWe are seeking a highly skilled Quality Assurance Specialist to join our team at Kymos Group. In this role, you will be responsible for ensuring the quality and compliance of our products with Good Manufacturing Practices (GMP).Company Overview: Kymos Group is a dynamic company located in Cerdanyola del Vallés, at the foothill of Collserola Park, offering a...
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Quality Assurance Specialist
hace 1 mes
Barcelona, Barcelona, España Werfen A tiempo completo**Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Werfen. The successful candidate will be responsible for ensuring that our products meet the highest standards of quality and regulatory compliance.**Key Responsibilities**Develop and implement quality management systems to ensure compliance with regulatory...
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Quality Assurance Specialist for Media Application
hace 3 semanas
Barcelona, Barcelona, España M47 Labs A tiempo completoJob DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at M47 Labs in Barcelona. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our media application.
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Product Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España QIMA A tiempo completoJob OverviewWe are seeking a detail-oriented Product Quality Assurance Specialist to join our Operations team at QIMA. In this role, you will be responsible for ensuring the highest quality standards in our products.
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Gaming Quality Assurance Specialist
hace 2 semanas
Barcelona, Barcelona, España Ubisoft Entertainment A tiempo completoAbout the RoleUbisoft Barcelona, a renowned video game development studio, seeks a skilled Gaming Quality Assurance Specialist to ensure the excellence of their games.
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Quality Assurance Specialist
hace 5 días
Barcelona, España Msx International Inc. A tiempo completo.Quality Assurance Specialist - German Fecha: 5 dic 2024 Quality Assurance Specialist - with German Barcelona Do you have solid experience evaluating the quality and functionality of Contact Center teams with operations for multiple markets and are you ready to take on new challenges? This is your role in MSX! Purpose of the Position: The Quality Assurance...
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Game Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España 626 DIGITAL LEGENDS ENTERTAINMENT S.L. A tiempo completoJob OverviewWe are seeking a highly motivated Game Quality Assurance Specialist to join our team at 626 Digital Legends Entertainment S.L. in Barcelona, Spain.
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Quality Assurance Specialist
hace 14 horas
Barcelona, Barcelona, España Formel D Gmbh A tiempo completoJob Description:As a Quality Assurance Specialist at Formel D GmbH, you will play a crucial role in ensuring the high quality of our products and services. With your expertise in quality management, you will create guidelines, work instructions, and processes for the entire Formel D Group. Additionally, you will control measures for the continuous...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Npaw A tiempo completoQuality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at NPAW. As a Quality Assurance Specialist, you will be responsible for developing and executing exploratory and acceptance testing to ensure product quality. You will work closely with the development team to identify and prioritize issues, and collaborate...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Santévet A tiempo completoAbout Santévet GroupSantévet Group is a leading provider of pet health insurance solutions in France, Belgium, Germany, Spain, and Italy. With over 450 employees across multiple locations, our company aims to deliver comprehensive coverage for pets.Job Title: Quality Assurance Specialist (QA Engineer)We are seeking an experienced Quality Assurance...
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Quality Assurance Specialist
hace 1 mes
Barcelona, Barcelona, España Santévet A tiempo completoAbout the Role We are seeking a Quality Assurance Specialist to join our team at Santévet, a leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. About You To be successful in this role, you will have at least 5 years of experience as a QA Automation Engineer, be passionate about new...
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Software Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Dentsu A tiempo completoSoftware Quality Assurance SpecialistDentsu is seeking a skilled Software Quality Assurance Specialist to join our agile team in Barcelona, Spain. As a Software Quality Assurance Specialist, you will work closely with your team lead to translate high-level requirements into comprehensive behavioral scenarios.Key Responsibilities:Translate high-level...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description The Vendor Management Office team is looking...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerk TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. Job Description The Vendor Management Office team is looking...
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Quality Assurance Specialist in Lisbon
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoAbout the RoleWe are seeking a Quality Assurance Specialist to join our team in Lisbon. As a Quality Assurance Specialist, you will be responsible for ensuring the overall quality of our customer support team. This includes analyzing top issues, mentoring agents on quality, delivering training on new policies, and managing investigations of escalations.About...
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Quality Assurance Specialist
hace 13 horas
Barcelona, Barcelona, España StudentUniverse A tiempo completoJob Description:We are looking for a highly skilled Quality Assurance Specialist to join our team in Barcelona, Spain. The successful candidate will work with a talented group of software professionals to drive the development and quality of our products.About the Opportunity:The Quality Assurance Specialist will be responsible for ensuring the highest...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionThe Vendor Management Office team is looking for...
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Quality Assurance Specialist
hace 4 semanas
Barcelona, España Softbank Investment Advisers A tiempo completo.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionThe Vendor Management Office team is looking for...