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It Support Technician Level 1/2 Va870
hace 4 semanas
The Noveo Group:The Noveo Group, a growing company and a key player in the development of innovative solutions, supports its enterprise clients, SMEs, and startups in transforming and implementing their information systems and digital solutions.As an international group with a team of over 1,000 engineers and more than 20 years of experience in developing complex systems, the Noveo Group positions itself at the forefront of the convergence between IT systems and digital solutions.Context:As part of our growth, we are looking for 1 Level 1/2 Support Technician (M/F) for a permanent position or freelance contract to join Noveo and work directly with one of our clients on a long-term assignment.Our client is a recognized player in the technology sector.Your Missions:Your main responsibilities will include:Ticket queue management (reception/qualification/follow-up)Handling Level 1 and Level 2 ticketsInventory and stock management (computers, accessories, spare equipment...) in collaboration with our assets managerCreating and updating troubleshooting proceduresAnalyzing root causes of incidents and finding ways to prevent new occurrencesPreparing onboardings (hardware, accounts & access)Leading onboarding sessions for new joiners and promotionsManaging offboardings (accounts, hardware checks & second-life management)Ensuring the operational status of office IT equipment (video meeting rooms, corporate media displays, printers...)Candidate Profile:We are looking for a Level 1/2 Support Technician (M/F) with approximately two years of experience in a similar role and the following skills:As IT's first point of contact, you have good social and communication skillsTeam-player & solution-oriented: you are dedicated to resolving incidents and suggesting process improvementsInternal "customer-oriented": you are responsive, enthusiastic, and attentive to the user experienceProfessional EnglishSpanish is a plus.Technical Environment:PC/MAC/LINUX/SMARTPHONEGoogle WorkspaceSlackJira Service Management (JSM)Contract Information:Position based in Barcelona.Interested in joining Noveo?
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