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Operational Support SpecialistThe Contact Center team consists of people from various backgrounds offering support to our merchants worldwide. You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to administrative tasks. Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level. This team is extremely merchant-focused, operates in a fast-paced environment, and consists of highly motivated team members. Extensive payments knowledge, a thorough technical grasp of our platform, and the proactive attitude towards helping our merchants is what characterizes the team. This position is entry to mid-level.What you will do:Answer in-depth merchant requests about the Adyen platform and provide the necessary guidanceOptimize and automate processes, with a strong focus on scalabilityBe an internal product advocate, track product processes, and contribute to the platform feeding back feedback and issues you get back from merchantsServe as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilizing the features of our platformProvide technical and operational assistance to merchants troubleshooting via phone, web-based tools, and emailWho you are:You are able to provide coaching, constructive feedback and set yourself as a role model for the teamYou have the proven ability to kickstart projects and initiatives and follow them up to completionYou have affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes; you will also actively seek the answers of what you don't knowExperience in a technology-driven company or role is a definite plusKnowledge of the Payments environment is a plus but not strictly requiredYou can speak and write English fluently; additional languages will be considered a plusPreferred if you are a Diploma holder, or a University graduateOur Diversity, Equity and Inclusion commitments:Our unique approach is a product of our diverse perspectives #J-18808-Ljbffr
