French-Speaking Customer Care Advocate

hace 4 semanas

Barcelona, Barcelona, España Cbt A tiempo completo

Job Title : French-speaking Customer Care Advocate
Location : Barcelona, Spain
Work Type : Onsite / Hybrid
Employment Type : Full-time
About the Role : We're looking for a French-speaking Customer Care Advocate to join our growing team in Barcelona .
In this role, you'll be the key point of contact for our French-speaking customers, offering exceptional support, resolving their concerns, and ensuring a seamless experience.
Your work will make a meaningful impact on our customers' satisfaction and loyalty.
Whether you're assisting via phone, email, or chat, you'll be part of a friendly and dynamic team that's dedicated to delivering excellent service.
This position offers the flexibility of both onsite and hybrid work options , allowing you to balance your work and personal life.
Key Responsibilities :
Respond to customer inquiries in French (via phone, email, and live chat)
Provide exceptional, empathetic support and resolve issues efficiently
Assist customers with product questions, troubleshooting, and account-related queries
Document all customer interactions accurately in the CRM system
Collaborate with internal teams to ensure timely resolution of customer issues
Stay informed on product updates, policies, and procedures
Identify trends and recurring issues, providing feedback to improve processes
Contribute to team goals by maintaining high performance and customer satisfaction levels
What You Bring :
Fluency in French (spoken and written)
Good command of English (B2 level or higher)
Previous experience in customer service or support roles is preferred
Strong communication skills with the ability to explain solutions clearly
A positive, proactive attitude and a passion for helping others
Ability to work in a fast-paced, multicultural environment
Comfortable using CRM systems and support tools
Problem-solving skills and attention to detail
What We Offer :
Competitive salary with performance-based incentives
Comprehensive training and development opportunities
Health insurance, meal vouchers, and other employee benefits
A modern, centrally located office in Barcelona
Opportunities for growth and career progression
A collaborative, international team environment
Full-time : 40 hours / week
Monday to Friday or rotating shifts (depending on business needs)

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