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The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries.
The CRG is composed of an interdisciplinary, motivated, and creative scientific team supported by a flexible and efficient administration and high-end innovative technologies.In April 2021, the CRG received the renewal of the 'HR Excellence in Research' Award from the European Commission.
This recognition reflects the Institute's commitment to developing an HR Strategy for Researchers, designed to align practices and procedures with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers.Please, check out our Recruitment Policy:CRG Recruitment PolicyThe RoleThe User-oriented IT Technician will work with the other IT team members, dealing with user-oriented tasks.
Part of the work is likely to be in the helpdesk area, answering user requests.
The rest of the time will be distributed between training and system administration user-oriented tasks (cybersecurity, networking, Office 365, etc.
).Main Responsibilities:Helpdesk:Provide general IT support to users and triage issues to more specialist team members.Installation and support of computer hardware and software, AV equipment in meeting rooms, printers, telephony, and mobile devices.Maintain the inventory database of all IT equipment and software.Systems Administration:Manage and support user-oriented services provided by the IT department including Email, Office 365, Microsoft Teams, SharePoint, Active Directory, etc.Manage the IT infrastructure including network switches and firewalls.User Training:Organize user training related to any IT services in collaboration with the Training & Academic Office.Review IT documentation.About the DepartmentThe IT Department is responsible for providing IT services to over 500 users located in the Barcelona Biomedical Research Park – PRBB.
The department is divided into three areas: the Helpdesk team, the Systems Administration team, and the Web team.Whom Would We Like to Hire?Professional ExperienceMust Have:Bachelor's degree in computing, Telecommunications, or a similar degree.Basic experience in IT Systems Administration.Ability to effectively explain technical issues to non-technical users.Ability to provide a high-quality customer-focused IT support service.Knowledge of Windows 10/11, Mac OS, Linux distributions (CentOS, Ubuntu), hardware installation and PC assembly, smartphones, common telephony, audio-visuals, networks (LAN, WIFI, Firewall), Office 365.Desirable but Not Required:Experience with Cloud Technologies (AWS, GCP, Azure).Experience with security technologies and frameworks.Experience in management and monitoring tools (Nagios, Centreon, Cacti, Microsoft Systems Center).LanguagesFluent in English, Spanish, and Catalan.CompetencesInitiative: Proactive and results-oriented.Communications: Strong written and verbal communication skills; ability to interact with a diverse audience.Planning & Prioritization: Ability to work to tight deadlines and make decisions.Teamwork: Ability to work independently as well as being a team player.Collaboration: Can work collaboratively under standard and established procedures.Interpersonal Relations: Able to build and maintain good relationships with internal and external colleagues at all levels.Strong problem-solving skills and critical thinking.The Offer – Working ConditionsContract duration: Permanent contract.Estimated annual gross salary: Salary is commensurate with qualifications and consistent with our pay scales.Target start date: As soon as possible.We provide a highly stimulating environment with state-of-the-art infrastructures and unique professional career development opportunities.
We promote a diverse and inclusive environment and welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation, or gender identity.Application ProcedureAll applications must include:A motivation letter addressed to Yann Dublanche.A complete CV including contact details.Contact details of two referees.All applications must be submitted online on the CRG Career site -CRG Job Opportunities .Selection ProcessPre-selection: Based on qualifications and expertise reflected in the candidates' CVs.Interview: Preselected candidates will be interviewed by the Hiring Manager and a selection panel if required.Offer Letter: Successful candidates will receive a Job Offer specifying the start date, salary, working conditions, and other important details.Deadline: The position will be open until a candidate is selected.Suggestions: The CRG believes in ongoing improvement and promotes a culture of feedback.
You can provide your suggestions/complaints concerning your candidate experience through the following form:Feedback Form .#J-18808-Ljbffr
