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Technical Support Specialist for eBike Systems
hace 43 minutos
Barcelona, Barcelona, España Robert Bosch Group A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our eBike Systems team. As a key member of our global support team, you will be responsible for providing technical assistance to bike dealers and end consumers in Sweden.Key ResponsibilitiesProvide technical support to bike dealers and end consumers via...
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Italian Ebike Technical Support Specialist
hace 2 meses
Italian EBike Technical Support Specialist Full-time
As an EBike Inside Technical Support Specialist for Italy your main functions will be:
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts,topics.
Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
Make decisions on warranty per company guidelines.
Document calls/cases in a CRM (Customer Relationship Management) tool
Responsible for developing and maintaining excellent customer relationships.
Minimum Requirements:
Candidates must be available to work full time (39 hours per week), Monday to Friday.
Fluency in Italian (C2 level, Native or equivalent)
Fluency in English and Spanish
Candidates must have a Spanish NIE ID Number.
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