Customer Success Specialist

hace 4 semanas


Granada, España Sdi Digital Group A tiempo completo

Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas (modelo SaaS) .
Somos líderes en 13 países , creando una herramienta para más de 130k médicos activos . Además, 80 millones de pacientes únicos visitan nuestro sitio web cada mes.
El mes pasado, se reservaron 7,5 millones de visitas médicas en nuestro sitio web. Tenemos 8 oficinas en todo el mundo y nuestro equipo está formado por más de 2000 personas .
Está respaldada por los principales fondos de capital riesgo, como Point Nine Capital, Goldman Sachs Private Capital y One Peak Partners, que han recaudado un total de 130 millones de euros hasta la fecha.
Nuestra misión es Hacer la experiencia de la salud mas humana .
Doctoralia (https : / / www.doctoralia.es / ) se fundó en 2007 en España. Nuestro equipo cuenta hoy con más de 300 personas en España
Estamos buscando nuevos miembros para nuestro departamento de Customer Success
Cuáles serán tus responsabilidades? Contactar con los clientes actuales para informar las mejoras en la plataforma.Entender necesidades del cliente y cómo solucionarlas con nuestro producto.Gestionar y solucionar incidencias en coordinación con el equipo de Soporte.Asegurar que el cliente utilice las herramientas / active servicios necesarios para obtener los resultados.Conseguir los objetivos actuales en relación a la activación de servicios / uso herramienta / NPS de la cartera asignada.Recoger feedback de clientes para mejoras del servicio.Persona proactiva, curiosa, persistente y con espíritu de superación.2+ años de experiencia laboral (Preferentemente en posiciones de Customer Success o Sales)Valorable experiencia previa en Call Center y / o recepción médica.Excelentes habilidades de comunicación, negociación y autonomía.Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización.Atención al detalle.Orientación al cliente y a consecución de objetivos.Nivel nativo / alto de Español.Te ofrecemos : Salario competitivo y adecuado a tu experiencia.
Seguro médico privado gratuito Acceso ilimitado a la herramienta de bienestar emocional Ifeel.Acceso a cientos de gimnasios por una cuota simbólica en colaboración con Andjoy.Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.Clases de inglés gratuitasDía de cumpleaños libre para pasar el día con tus seres queridosModalidad híbrida con presencia mínima de 2 días a la semana desde nuestras oficinas de Almuñécar.Lo más importante : un equipo increíble que te acogerá y te apoyará en el caminoResponsable : DOCTORALIA INTERNET, S.L Finalidad : para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación : base legal de interés legítimo. Destinatarios : el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos : acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.

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