Service Readiness, Specialist

hace 1 mes

Granada, España Alight A tiempo completo

Role

of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

Responsibilities

Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables). Onboard BAU operational team in the project Prepare Payroll Calendar and Trusted Source List Provide needed accesses to client and Operations team members Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc). Coordinate and lead client and BAU Operations trainings to ensure readiness for go live Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract. Direct and plan the work, objectives, and resource models for transition to Operations activities Identify and communicate project risks.  Identify and communicate risks Monitor delivery of the transition within agreed scope, quality, time and budget Prepare hypercare period Main goal: successful transition from Project to BAU services for client and Operations teams.

Experience and skills

Working experience in HR and Payroll services delivery/operations.Payroll experience Experience in coordination between different stakeholders within an organization. Strong communication skills, with previous customer-facing / liaison experience. Good English, Spanish skills written and verbal (additional language is a plus) Highly organized with the ability to oversee large and multiple projects. Good PC Literacy – Word, Excel, Project and PowerPoint. The role will involve local country and international travel and time away from home. Experience in working closely with operational teams Ability to manage process/service workshops with multiple customer contacts Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs Handling of knowledge transfer and service transitions

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, España Alight A tiempo completo

    Service Readiness, Senior Associate Granada Granada, Andalusia, ES Local Service Transition Consultant (LSTC) (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that...

  • Service Readiness, Senior Associate

    hace 1 semana

    Granada, España Alight A tiempo completo

    Service Readiness, Senior Associate Granada Granada, Andalusia, ES Local Service Transition Consultant (LSTC) (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that...

  • Service Readiness, Senior Associate

    hace 3 semanas

    Granada, España Alight A tiempo completo

    **Local Service Transition Consultant (LSTC)** (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and...

  • Service Readiness, Senior Associate

    hace 3 semanas

    Granada, España Alight A tiempo completo

    Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main...

  • Service Readiness, Senior Associate

    hace 3 semanas

    Granada, España Alight A tiempo completo

    Local Service Transition Consultant (LSTC) (3S)  The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and...

  • Service Readiness, Senior Associate

    hace 2 semanas

    Granada, España Alight A tiempo completo

    Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main...

  • Service Readiness, Senior Associate

    hace 1 semana

    Granada, España Alight A tiempo completo

    Local Service Transition Consultant (LSTC) (3S)  The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and...

  • Service Readiness, Senior Associate

    hace 1 semana

    Granada, España Alight A tiempo completo

    Local Service Transition Consultant (LSTC) (3S)  The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and...

  • Cnv-op010401-service Readiness, Associate

    hace 5 días

    Granada, España Alight A tiempo completo

    At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees...

  • Service Readiness, Senior Associate

    hace 7 días

    Granada, España Alight A tiempo completo

    **Alight** Service Readiness (SR) provides Payroll Services to our clients. During project implementation phase Data Migration plays an important role setting up these services. The **Data Migration **Support** **is responsible to execute Data Migration for a payroll country, monitored by the Data Migration Lead. The support role provides DM templates,...

  • Service Readiness, Senior Specialist

    hace 4 semanas

    Granada, España Alight A tiempo completo

    See attached We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  

  • Service Readiness, Senior Specialist

    hace 4 semanas

    Granada, España Alight A tiempo completo

    See attachedWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

  • Service Readiness, Senior Specialist

    hace 4 semanas

    Granada, España Alight A tiempo completo

    See attachedWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries,...

  • Service Readiness, Senior Specialist

    hace 4 semanas

    Granada, Granada, España Alight A tiempo completo

    See attachedWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries,...

  • Service Readiness, Senior Associate

    hace 7 días

    Granada, España Alight A tiempo completo

    Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested...

  • Service Readiness, Project Manager

    hace 2 meses

    Granada, España Alight A tiempo completo

    **PROJECT MANAGER** The Project Manager is accountable for all aspects of the project life cycle (initiate, plan, execute, communicate, control, close). Must be familiar with system scope and project objectives to effectively assemble the project team, assign individual responsibilities, and develop a schedule to ensure timely completion of project. The...

  • Service Readiness, Project Manager

    hace 3 días

    Granada, España Alight A tiempo completo

    **PROJECT MANAGER** The Project Manager is accountable for all aspects of the project life cycle (initiate, plan, execute, communicate, control, close). Must be familiar with system scope and project objectives to effectively assemble the project team, assign individual responsibilities, and develop a schedule to ensure timely completion of project. The...

  • Service Manager- Dutch Speaker

    hace 7 días

    Granada, España Alight A tiempo completo

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • Local Service Transition Consultant

    hace 3 días

    Granada, España Alight A tiempo completo

    At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees...

  • Local Service Transition Consultant + Client Training Team

    hace 2 semanas

    Granada, España Alight A tiempo completo

    Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main...