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Head Of Medical Affairs

hace 3 meses


Zaragoza, España Merz Therapeutics - Europe A tiempo completo

.DetailsNegotiableFull-Time1 positionAs Head of Medical Affairs (M/F/d), you will manage the medical activities for one or more therapeutic area(s) in the Iberian region (Spain and Portugal, (SP&PT)). You will be partnering with marketing, sales, and other functions regarding all relevant activities related to the therapeutic area(s).You will provide scientific expertise and leadership across a broad range of medical affairs activities including data generation, analysis and interpretation, publications, medical communication, medical training, medical information, congress strategy, and KOL engagement.Be part of our growth and bring "Better outcomes for more patients"YOUR CONTRIBUTIONProfessional and effective handling and execution of customer orders, enquiries, requests, and complaints in both a timely and professional manner whilst at all times being compliant with company and industry guidelines.This area will be cross-functional, being aligned with the finance and sales department, taking into consideration the strategy of the company.Developing, maintaining, and demonstrating high standards of customer, product, pricing, SAP, and Veeva (CRM) knowledge.Handling customer complaints by investigating problems, data entry, developing solutions, preparing reports, and making recommendations to management. Ensure any related adverse events/incidents are documented and reported to the medical team within 24 hours of receipt of complaint.Developing and maintaining effective working relationships with line manager, field staff, customers, and other key stakeholders.The position will have responsibility for the billing process of the company, aligned with the finance department.Goods stock monitoring, managing different warehouses in coordination with the sales managing team.Knowing the requirements of Good Distribution Practices and contributing to compliance with standards, making sure that they deal effectively with the claims of customers and returns properly managed.Evaluating and identifying opportunities to drive process improvements that positively impact the customer experience, leveraging the functionality of the SAP and Veeva (CRM) systems.Understanding and identifying potential issues and solutions and communicating accordingly to internal and external customers in an expedited manner.Health & Safety - take personal responsibility for yourself and your colleagues through understanding and demonstrating compliance.YOUR PROFILERelevant degree, such as Master's and Bachelor's Degree in Medical, Medicine, Pharmacy, Science, or Life Science; PhD is desirable.Completed commercial training/studies in the field of logistics or economics.Broad knowledge in the pharmaceutical industry and with Good Distribution Practices.Experienced in working with SAP is a must; desirable experience with Veeva.External customer focus with strong networking capabilities and integration with KOLs