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.We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance and other highly regulated industriesWe are currently seeking a a Customer support to join our team on a 6-month contract, and then the possibility to join the company.The opportunity:Our client is currently looking for Customer Support with at least one year of experience and a great desire to learn and grow with our CX team, together we will take the attention of our users to the next levelYou will be responsible for: Customer service through different channels, telephone, chat, email and ticketing through the Zendesk tool.Incident resolution typical of an electronic money institution: card payment errors, duplicate charges, refunds, unrecognized charges, balance discrepancies, etc. Incident management through Atlassian's Jira tool.Contact with suppliers for resolution of user incidents.User support in different processes: registration process in the app, card sending and activations, data changes, PIN resets, etc.User support related to our products in different programs (international money transfers, cryptocurrencies, rewards, etc.) and with our marketing campaigns and promotions (Uber Eats discounts, sweepstakes, etc.).Your experience: At least 1 years of experience as a CS TechnicianKnowledge in customer service tools (Zendesk/Intercom) and incident resolution (Jira), Avaya Icloud.Proficient in handling phone calls, in its different aspects, from communication/information to a claim.It's a plus to have experience in banking or financial products or to have worked in outsourcing companies.Intermediate level skills in Microsoft OfficeFluent/Native in Spanish and at least B2 in English.About UsWhat's important to you is what matters to us...We are straight-forward, adaptable and outcomes-focused. We build affinity, work with integrity and we always do what is right for our clientsOur core principles of Expertise, Leadership and Teamwork underline the Davies values of: We are connectedWe are dynamicWe are innovatedWe succeed togetherWe live these values by ... Caring for the health and well-being of our colleaguesIncreasing diversity and inclusion within our workforceEncouraging and accommodating flexible and hybrid working arrangementsCreating a culture centred on interesting, complex, and challenging work and celebrating successEnjoying a fun, friendly, supportive, and sociable team-based environmentSupporting performance driven career progression and providing access to professional skills enhancement via internal learning programsRecognising and celebrating the individual contributions of our colleaguesChampioning autonomy and empowerment of all our colleaguesAnd if that wasn't enough... Rewarding success and hard workWe offer a competitive basic salary and annual bonus based on performance
