Operations Manager
hace 4 semanas
The InstituteThe Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries.
The CRG is composed of an interdisciplinary, motivated and creative scientific team supported by a flexible and efficient administration and high-end, innovative technologies.In April 2021, the Centre for Genomic Regulation (CRG) received the renewal of the 'HR Excellence in Research' Award from the European Commission.
This recognition highlights the Institute's commitment to developing an HR Strategy for Researchers, designed to align practices and procedures with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers.The roleWe are seeking a motivated Operations Manager to coordinate and ensure that all operational services run smoothly and meet high-quality standards.The new team member will work closely with the EGA Team Head and a diverse group of professionals, including system administrators, developers, data curators, project managers, and helpdesk staff, in close collaboration with the European Bioinformatics Institute to coordinate Helpdesk activities, the development of core services, and operations with our partners and relevant competitive projects.
By working across various functions, the candidate will help guarantee that the EGA offers the best service to the global research community.
Additionally, the Operations Technician will contribute to competitive projects in cases where the EGA Service is participating as a service provider, ensuring our involvement is well-coordinated, timely, and impactful.The successful candidate will provide oversight and planning for the EGA helpdesk and operations team.
This includes coordinating day-to-day priorities, identifying training needs, ensuring a consistent high-quality customer experience, and ensuring continuity of helpdesk and operations service.
The EGA team is managed using agile methodologies, combining a mix of the RT ticketing system, JIRA, and Confluence in a collaborative environment.
The EGA is currently transitioning from being a centralized to a federated resource, which will require new practices and guidelines to be drafted as new nodes become operational.About the EGAThe EGA (European Genome-Phenome Archive, www.Ega-archive.Org) is a resource for permanent secure archiving and sharing of human genomics.
We host more than 16 petabytes of data, including over 3700 studies and 8600 datasets.
The EGA, co-managed by the CRG (www.Crg.Eu) and the European Bioinformatics Institute (EBI, www.Ebi.Ac.Uk), is an active partner in numerous international and national projects and contributes to establishing international standards in genomics and data security.
The EGA team at CRG is a diverse group (currently 20 people and steadily growing) composed of bioinformaticians, developers, and scientists from various backgrounds.
We offer a flexible daily and weekly schedule, a friendly office atmosphere, along with exciting and stimulating assignments, embedded in high-level and society-positive international projects.
In addition, we offer the possibility to grow in your career path.Whom would we like to hire?Must HaveYou have at least 1 year of experience with the management of operations, including systems, online services, or data management services.You have experience working in scientific international environments.You have experience collaborating with cross-functional teams (system administrators, developers, data curators, project managers) to achieve operational goals.Education and TrainingA postgraduate degree in bioinformatics, life sciences, IT, or equivalent experience.LanguagesYou have an excellent level of English, as this is the daily used language for communication with the team and international partners alike.Technical skillsYou have familiarity with ticketing and project management systems such as RT, JIRA, or Confluence.You have advanced MS Office & Google Docs skills, particularly in presentations, documents, and spreadsheets.CompetencesPersonal and team organizational skills.Leadership capacity & excellent interpersonal skills.Ability to efficiently interact with people from different professional backgrounds.Ability to solve problems independently.Attention to detail.Proactivity in identifying operational improvements and implementing solutions in a collaborative environment.Nice to haveKnowledge of legal, technical, and security aspects (as well as associated standards) of large, controlled access services.End user service orientation.Experience in managing sensitive data.Experience with database systems, or an understanding of large-scale data management.The Offer – Working ConditionsContract duration: technical and scientific activities contract, linked to project duration.Estimated annual gross salary: salary is commensurate with qualifications and consistent with our pay scales.Target start date: as soon as possible.We provide a highly stimulating environment with state-of-the-art infrastructures and unique professional career development opportunities.
To check out our training and development portfolio, please visit our website in the training section.Weoffer and promote a diverse and inclusive environmentand welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation, or gender identity.TheCRG is committed to reconciling work and family lifefor its employees and offers extended vacation periods and the possibility to benefit from flexible working hours.#J-18808-Ljbffr
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