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Job Title: Customer Service Representative (German-speaking)Location: Hybrid (Project: Bose, based in Barcelona)Contract Type: Indefinite, Full-timeShift Details: Monday to Friday, 9:00 AM - 6:00 PMSalary: €18,776 annually + €1,920 in benefitsOverview:Join our esteemed project, supporting a leading brand in audio equipment. As a German-speaking Customer Service Representative, you'll provide top-notch service and technical support for premium audio products, ensuring customer satisfaction and smooth issue resolution.Main Tasks:Handle B2C user requests via phone/email, logging details and providing solutions within SLA.Resolve technical queriesKeep up-to-date with user-specific applications and tech knowledge.Ensure service requests are satisfactorily concluded and monitor open queries.Escalate service issues as needed and maintain SLA standards.Keep customers informed about the status and progress of their issues.Achieve excellent customer satisfaction levels.Requirements:Near-native level English, both spoken and written, plus native-level German.Superior customer care skills.Strong IT knowledge in Signal Path Connectivity, Wireless Networking, and Audiovisual products.Experience with Windows and Mac environments.Minimum of 1-year experience in customer service, preferably technical support.Service-oriented with a responsible, independent work habit.Able to implement and manage process changes.Strong communication, teamwork, flexibility, and stress handling skills.Compliance with company security rules.#Customer Service #German Speaking #Remote Work #Audio Equipment #Tech Support #Career Opportunities #Join Our Team
