B2B Coordinator

hace 4 semanas

Barcelona, España Exoticca Travel Co A tiempo completo

What Is Exoticca?

Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.
At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

We're looking for experienced professionals to join our team as a "B2B Coordinator", at one of today´s fastest-growing travel companies. You will be responsible for leading a team of "B2B Agents" handling partner sales and support queries.
Minimum 2 years of contact center and/or customer service experience. At least 2 years in a team leader, supervisor, or management role. Previous B2B experience is preferred. Experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is highly preferred. Based in Barcelona.
Linguistic Skills: C1/C2 level English (verbal, reading, writing) required. C1/C2 level Spanish (verbal, reading, writing) required. 
 Technical Knowledge: Minimum 2-years experience working with Amadeus and/or other GDS platforms Deep knowledge of Amadeus / GDS and Travelfusion, on the operations and implementation part Familiarity with CRM, order management, and contact management systems and practices is a plus Salesforce knowledge and experience are highly desired
Education: Bachelor's degree in hospitality, travel, tourism, or any related field is preferred but not essential
Essential Skills: Master at communication, listening, and soft skills Able to assess your team's needs and provide appropriate fast resolutions Self-starter, self-managed, responsible, dedicated, and tenacious Don't get easily discouraged or frustrated Able to multitask, prioritize, and manage time effectively Comfortable and competent in using multiple systems concurrently A natural leader with the ability to inspire and motivate Knows how to have fun, strive for success, and celebrate achievements Comfortable working on a 24/7 rotating schedule basis Comfortable and competent in prioritizing tasks and activities
NOTE:  The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company.  The basic requirement of every position is to perform all tasks as assigned by the reporting authority.

Responsibilities: Manage a team of agents handling inbound and outbound telephone and email queries from B2B channel partner travel agents and Business Development Managers globally. Hit and exceed productivity, adherence, and quality KPIs. Monitor daily/weekly/monthly/quarterly performance to ensure departmental KPIs are achieved. Provide support and guidance to agents and serve as the primary escalation point. Carrying out regular 121s and coaching sessions with agents. Use data to propose processes, procedures, and/or product improvements. Define and suggest improvements for processes adapted for the B2B channel. Conduct transaction monitoring to assess the quality of the team performance and identify areas for improvement. Keep the team informed about various initiatives, targets, and performance metrics. Create and maintain a motivational and engaging team environment.  Support B2B Manager in working cross-functionally with Travel Operations, Growth, Product, IT, Operations, Finance, Training, Workforce Management, Quality, P&P, Documentation, Recruitment Prepare ad-hoc reports as required by B2B Manager that measure team performance Highly competitive salary Flexible work-from-home policy. Discounted gym membership. Access to free eLearning courses to help you learn and grow. Free English and Spanish courses. Free coffee in the office (with many types of milk alternatives). Office in the heart of Barcelona at Plaça Catalunya with a beautiful outdoor terrace to enjoy on your break. Monthly company patio parties. Quarterly team building budget. Two annual spectacular company parties Receive a permanent contract from the start. Travel at reduced prices Enroll in private health insurance at a reduced rate. Receive flexible compensation on transportation and food with Cobee. Receive a referral bonus, if you bring people as talented as you. And last but not least, join a fun and motivated multicultural team at an agile and rapidly growing organization
NOTE:  Flexibility with working hours is essential as the B2B team will cover markets across Europe, North America, and LATAM.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

#J-18808-Ljbffr

  • Junior B2B Sales Coordinator

    hace 2 semanas

    Barcelona, España Ukio A tiempo completo

    **About Ukio |**: Ukio’s mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying...

  • Admissions Coordinator

    hace 1 mes

    Barcelona, España Walters People A tiempo completo

    Admissions Coordinator. The role works within our Sales department to supervise the student registration process as well as working with our B2B European accounts. **B2B ACCOUNT MANAGEMENT (50%)** - Maintain relationships with 100+ European travel agencies. - Process all registrations in a timely manner, coordinating with other school departments. -...

  • Customer Service Coordinator

    hace 4 semanas

    Barcelona, España Exoticca A tiempo completo

    **What is Exoticca?** At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team of around +300 people, in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation. We...

  • Commercial Operatios Coordinator

    hace 4 semanas

    Barcelona, España Vetpharma A tiempo completo

    Overview: **WHO WE ARE?** Vetpharma is the veterinary division of Chemo, part of the Insud Pharma group, providing Animal Health solutions. We are located in Barcelona, where the group was founded in 1977. We have extensive experience in development, registration and marketing veterinary medicinal products, API’s and nutraceuticals. **ABOUT THE...

  • Suply Planning Coordinator

    hace 2 semanas

    Barcelona, España daba ES A tiempo completo

    **DABA **está especializada en el **desarrollo del mercado de café encapsulado **_Nespresso _en España y Andorra. **Somos distribuidores exclusivos **de la marca en los mercados en los que operamos. Las **personas de DABA **tienen la oportunidad de representar los valores y la imagen de una **marca líder**: _Nespresso _. El objetivo de _Nespresso _es...

  • Customer Care Agent

    hace 9 horas

    Barcelona, España Exoticca Travel Co A tiempo completo

    Workforce Management Specialist (Contact Center) Workforce Management Specialist (Contact Center) Posted today Hybrid Sales & Customer Experience Full timeBarcelona, Catalonia, SpainTravel Operations Coordinator - Night Shift Travel Operations Coordinator - Night Shift Posted today On-site Operations Full timeBarcelona, Catalonia, SpainSales Team Lead Posted...

  • Customer Care Agent

    hace 9 horas

    Barcelona, España Exoticca Travel Co A tiempo completo

    Workforce Management Specialist (Contact Center) Workforce Management Specialist (Contact Center) Posted today Hybrid Sales & Customer Experience Full time Barcelona, Catalonia, Spain Travel Operations Coordinator - Night Shift Travel Operations Coordinator - Night Shift Posted today On-site Operations Full time Barcelona, Catalonia, Spain Sales Team...

  • Communications Coordinator

    hace 5 días

    Barcelona, España Juno Projects A tiempo completo

    **Description**: Do you want to work in a pioneering company in its sector, with an impact on society and relevant clients at a global level? Are you looking to boost your professional growth by being part of an emerging company? Then Eticas is for you! **Our Client**: At Eticas, they protect people in technology processes and are global leaders in...

  • Market Research Coordinator

    hace 7 horas

    Barcelona, España Degusta Box A tiempo completo

    Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns. Our mission? To bring Surprise and Joy to as many homes as possible! We believe that a combination of a fun product and great people is what makes us stand out....

  • Airport Transport Coordinator

    hace 3 semanas

    Barcelona, España TUI A tiempo completo

    **This is a locally employed position. You must have the right to live and work in Spain before applying.** Please note this position is based in Barcelona and you will need to have your residency here or close to.Barcelina. Join our global Intercruises Operations Team in Barcelona as an **Airport Transport Coordinator.** As an Airport Transport...

  • Airport Transport Coordinator

    hace 3 días

    Barcelona, España TUI A tiempo completo

    **This is a locally employed position. You must have the right to live and work in Spain before applying.** Please note this position is based in Barcelona and you will need to have your residency here or close to Barcelona. Join our global Intercruises Operations Team in Barcelona as an **Airport Transport Coordinator.** As an Airport Transport...

  • Airport Transport Coordinator

    hace 3 días

    Barcelona, España TUI A tiempo completo

    This is a locally employed position. You must have the right to live and work in Spain before applying. Please note this position is based in Barcelona and you will need to have your residency here or close to Barcelona. Join our global Intercruises Operations Team in Barcelona as an Airport Transport Coordinator. As an Airport Transport Coordinator, you...

  • Sales Account Coordinator

    hace 1 semana

    Barcelona, España Aristocrat A tiempo completo

    **Job Posting Title**: Sales Account Coordinator **Summary**: The primary focus of this position is to partner with and directly support the VP Sales and Sales Operations EMEA and the Sales Directors in EMEA to maintain clean account data, increase sales efficiency and develop new business processes. The Sales Account Coordinator facilitates the flow of...

  • Digital Commerce Project Coordinator

    hace 2 semanas

    Barcelona, España Nestlé Sa A tiempo completo

    Press Tab to Move to Skip to Content Link We are looking for a Global Digital Commerce to be part of our Nestlé Nespresso Digital Commerce Team. Please note this is a temporary contract (18 months assignment) Position Snapshot • Location: Nespresso Headquarters, Barcelona. Spain. • Type of Contract: Full time, permanent. (the person will need to...

  • Digital Commerce Project Coordinator

    hace 1 semana

    Barcelona, España Nestlé Sa A tiempo completo

    Press Tab to Move to Skip to Content Link We are looking for a Global Digital Commerce to be part of our Nestlé Nespresso Digital Commerce Team. Please note this is a temporary contract (18 months assignment) Position Snapshot • Location: Nespresso Headquarters, Barcelona. Spain. • Type of Contract: Full time, permanent. (the person will need to...

  • Project Coordinator

    hace 7 horas

    Barcelona, España GSMA A tiempo completo

    As Project Coordinator you are responsible for supporting the activation and implementation of different strategic activities at the event. You have in-depth knowledge and experience in event organization and project management. Team: MWC Barcelona Event Management (4YFN) Location: Barcelona Role type: Short term contract until 10th March 2023 About The...

  • Project Coordinator

    hace 2 semanas

    Barcelona, España TravelPerk A tiempo completo

    **About Us** We are TravelPerk: a scaling unicorn valued at **$1.4 **billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries. We've been named the...

  • Communications Coordinator

    hace 7 días

    Barcelona, España Page Personnel España A tiempo completo

    Creating campaign strategiest o promote and disseminate Eticas's work, researching, writing, editing, and publishing contenta cross all channels. - Keep all content keywordsand SEO-optimized. - Creating and maintaining an ongoing content calendar. - Keep and maintain updated metrics reports for all our platforms and communication activities. - Build and...

  • Events Coordinator W/ Full Professional Level of

    hace 1 mes

    Barcelona, España Babel Profiles A tiempo completo

    Are you an organized, dynamic, and creative professional? Do have a passion for technology and Events Management? If so, we have an exciting opportunity for you! Our client is a well-established worldwide manufacturing leader within the consumer electronic sector. As an Event Coordinator, you will be based in Ripollet (Barcelona), and you will join an...

  • Events Coordinator W/ Full Professional Level of

    hace 3 días

    Barcelona, España Babel Profiles S.L A tiempo completo

    Are you an organized, dynamic, and creative professional? Do have a passion for technology and Events Management? If so, we have an exciting opportunity for you! Our client is a well-established worldwide manufacturing leader within the consumer electronic sector. As an Event Coordinator, you will be based in Ripollet (Barcelona), and you will join an...