Manager, Relationship Management Emea, Global Real Estate

DescriptionYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About GREWEGlobal Real Estate and Workplace Experience (GREWE) is the global team at Amex that is responsible for the full lifecycle of planning, execution and operations of Amex offices globally. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices and airport lounges.GREWE partners closely with stakeholders in Colleague Experience Group (CEG), Technology, and Global Security, as well as rely extensively on our network of vendor partners to deliver a safe, productive and desirable work environment.Reporting to the Director, Relationship Leader, EMEA, this position is responsible for managing the relationship between GREWE and senior leaders within the region. This position also supports real estate operation teams to deliver excellent workplace solutions and experiences to support business initiatives and provide an environment for Amex colleagues to thrive in across the EMEA region.The ideal candidate for this role will lead with a data driven approach (Excel) and have sophisticated presentation skills using PowerPoint. Candidates must possess outstanding thought leadership, strategic thinking, communication, and interpersonal skills, and have a track record of operating independently and within a high performing team environment.Note: Past real estate experience is not a requirement for this position.How will you make an impact in this role? Assists Director, Relationship Leader & Strategist EMEA as they plan (and obtain BU consensus on) Workplace and Real Estate strategies, and other solutions for the EMEA portfolio.Ensures that real estate solutions are developed from medium and long-range strategies (e.G. market specific 3-5 year roadmaps), reviewed and approved by Amex leadership, and then implemented by the real estate functional teams.Manages cross-functional projects end-to-end, with focus on engagement with other functional and delivery leads.Ensure projects and BAU real estate services are delivered successfully for the customer, and that any issues are identified and get escalated and resolved.Collaborates with Workplace Experience teams, Occupancy Planners, Facilities managers and other CBRE teams to evaluate potential real estate initiatives and then recommend solutions to GREWE and BU leaders.Delivers change management programs through 3rd party providers around relocations, renovations and GREWE initiatives.Implements workplace strategies as Amex continues to evolve Amex Flex in line with relocation and refurbishment programmes.Meet with key stakeholders throughout the business on regular basis providing updates on real estate initiatives and key workstreams and collecting feedback on GREWE service delivery.Meet regularly with key stakeholders and BU representatives to gather BU space and real estate requirements.Meet on regular cadence with country managers to understand headcount forecast plans to ensure alignment with GREWE strategies.Provide key stakeholders in the business with key information around workplace strategy, occupancy, and real estate investments / initiatives (including regular updates to Country Executive Teams).Work with key stakeholders and CA&C team to draft communications on real estate projects or services ready for distribution locally or regionally on multiple platforms (memo, slack, in person, presentations).Work with external consultants and contractors, and where required, lead the team on a given topic to meet real estate goals.Work with Space planners and BU leaders to manage occupancy planning across the EMEA portfolio.Create content for stakeholder updates including senior leadership updates, local change champion updates, EA community updates. Content can be delivered multiple ways as required, including PowerPoint, slack content, information screens, and/or printed information.Review day to day, processes or project processes or information to ensure local compliance and ensure that all stakeholders are engaged (for example but not exhaustively CA&C, GSS, GWS, DC, FM, WS, AET, Building Managers, Space Planning, GRE Capabilities, Global or Regional Teams).When required, escalate incidents confidentially to those required for awareness offering key information, resolution and timescales.Act as a co-ordinator to bring key stakeholders from the business together, to create a holistic approach to workstreams and ensuring that all stakeholders are included in the process.Support GREWE teams with access to key stakeholder and leadership teams in response to colleague behaviour issues.Minimum Qualifications: Global Corporate Real Estate experience in planning and program management, and/or project management experience delivering real estate projects would be an advantage.Language skills, must have English + 1 other European language.Relationship management skills.Independent self-starter with the ability to drive results and work in a matrix environment.Excellent multi-tasking project management skills.Exceptional verbal and written communication skills in a multi-cultural environment. Good influencing skills.Strategically minded with tactical appreciation.Ability to challenge status quo thinking and develop new, innovative workplace options.Ability to deliver world class customer service, navigating complex organisations, and leadership / stakeholder groups.Strong leadership, problem-solving mindset.Excellent analytical skills, with the ability to process large amounts of data and draw out observations, trends, patterns and conclusions.The ability to process data into meaningful presentations including charts and graphs.Ability to understand complex technical issues with attention to detail.Client focused with a balanced focus between strategic thinking and implementation.Why American Express? There's a difference between having a job and making a difference. Why American Express? Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don't make a difference without it. Don't live life without it. Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. Proud to be recognized by Forbes and Actualidad Económica España as Best Companies. To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ******. #LI-Hybrid QualificationsOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job Field: Real EstateSchedule: Full-time